New spare parts centers for sun microsystems located on DHL sites: two companies boost cooperation in Russia
Sun Microsystems Inc. and DHL have announced the results of cooperation in Russia and plans for the future development. The outcome of this cooperation in transport and warehousing logistics has been the creation of a channel for supplies of Sun Microsystems equipment to Russia and other CIS countries. DHL has deployed Spare Parts Centers (SPCs) to support after-sale servicing of Sun customers. The first Spare Parts Center was opened in Moscow in 2002. Three more SPCs for Sun Microsystems were set up in St. Petersburg, Krasnodar and Ekaterinburg in 2007. In the future, DHL projects to offer similar services to other customers as well.
The Spare Parts Center in St. Petersburg was opened in April 2007, in Krasnodar in September 2007 and Ekaterinburg site is planned to be opened in mid November 2007. Sun’s decision to invest in the deployment of the new storehouses has been made with an eye to boost service quality for the regional customers and offer them a choice of service programs, which would guarantee initial after-sale support within the shortest possible period of time (up to 2 hours from submitting the request). It will reduce the equipment downtime to a minimum and enable the customers to utilize Sun’s systems for business-critical objectives.
In January 2006, DHL became the global partner of Sun Microsystems Inc. and the leading logistics provider.
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