Tag: Courier/Express/Parcels

Teamsters Eye DHL

Posted by | Oct 18, 2007 | |

With the UPS tentative parcel workers agreement in hand, the Teamsters union is moving onto new ground in the package field.

The union’s national negotiating committee met this month with representatives from DHL to start the “historic task of negotiating a new DHL National Master Agreement,” the Teamsters leadership told its membership last week.

General President Jim Hoffa appointed the national committee, which includes representatives of Teamsters locals from around the country who represent members in every aspect of the DHL Express business. DHL had been covered under the trucking industry National Master Freight Agreement but now is working toward a separate contract.

“While we cannot yet reveal information about specific proposals and discussions, your committee is encouraged by the tone of these talks and DHL’s willingness to negotiate within the framework provided by Articles 1-39 of the National Master Freight Agreement (NMFA),” the Teamsters leaders’ message said.

The union plans to use current contract provisions to “quickly move through the process of negotiating the ‘common clauses’ and begin work on the operational supplements pick-up and delivery, clerical, gateway and hub, as well as allowing each local’s representatives to begin bargaining local riders.”

The new agreement would cover all local unions covered under the NMFA and several locals that previously negotiated stand-alone ‘white paper agreements,’ the message said.

The national bargaining committee is scheduled to negotiate with DHL through the end of October.

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DHL opens distribution centre for Epson in Tilburg

Posted by | Oct 18, 2007 | |

DHL announced that Epson Europe, DHL Exel Supply Chain and ProLogis celebrate the opening of the new central distribution centre for Epson Europe. From this centre around tens of thousands of printers, video projectors and cash register systems are shipped to customers in Europe, the Middle East, Africa and Russia on a daily basis. DHL is responsible for the logistics from the centre employing up to 400 people. The new warehouse, with 60 loading docks and a surface area of 60,000m2, is the property of ProLogis and was voted the “best looking” distribution center in the Netherlands by the Dutch publication, Nieuwsblad Transport.

“The warehousing activities of Epson Europe were performed at a number of different locations until recently,” says Denis Doyle, Operations Director for Epson Europe. “Two of these, the Maasvlakte and Hoofddorp, were managed by DHL. The centralization of our logistics warehouses will be beneficial for customers in the area of consolidated invoicing, direct shipment and reducing administration time. By consolidating our logistics we expect to achieve substantial savings, not only in terms of cost but also for the environment, which is an important step for Epson. We are much better able to utilize our transport capacity, contributing to a reduction in CO 2 emissions. We have always had an excellent working relationship with DHL, so we have plenty of confidence in our continued future together.”

“The Netherlands, and in particular Tilburg, is an ideal logistics location for European supply chains and we are delighted to be opening this new distribution center, the 32 rd in the Netherlands, in partnership with our valued customer, Epson,” says John Allan , CEO DHL Logistics Division.

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DHL USA chosen as exclusive carrier for Chico's online and catalog business

Posted by | Oct 17, 2007 | |

DHL announced today it is has been chosen by fashion apparel retailer Chico’s FAS, Inc. as its direct-to-consumer delivery service provider. DHL will serve Chico’s online and catalog sales business, providing US domestic and international express services to support its retail distribution network.

Chico’s operates 965 women’s specialty stores, including stores in 48 states, the District of Columbia, the U.S. Virgin Islands and Puerto Rico operating under the Chico’s, White House | Black Market and Soma Intimates names.

Through the new agreement Chico’s and its related brands will use DHL@home business-to-residential service to deliver directly to their consumers nationwide. All shipments ordered by customers through online, catalog, or 800 number sales will be fulfilled at Chico’s Distribution Center in Winder, Ga., and transported to DHL locations nationwide – with the U.S. Postal Service handling the final mile delivery as part of the DHL@home service offering.

DHL will also be the express delivery provider for Chico’s international customers – many of whom are Americans living abroad who want access to the unique styles offered by Chico’s, White House | Black Market and Soma Intimates. These customers will now have access to Chico’s fashions wherever they live, in over 225 countries and territories served by DHL.

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DHL USA wins top award for service quality campaign

Posted by | Oct 17, 2007 | |

DHL announced today that it has received a PR Platinum award from PR News, the highest honor given by the public relations industry magazine. DHL won in the Employee Relations category for the successful launch and execution of its “I’m On It” campaign. The campaign articulates DHL’s brand promise of delivering a superior customer experience into employee terms by innovating internal communications to drive positive business results.

DHL’s internal brand campaign provides a platform that explains employees’ roles in a customer-driven culture by focusing on taking ownership of issues in order to achieve the highest levels of service. “I own it, I am accountable, I am responsive and I will follow through,” are key messages behind the campaign.

The campaign has been infused into all communications activities including materials focused on employee heroes, executive communiqués, townhall meetings, web casts, all-employee launch events, executive voice mails, posters, scripts, field communications, employee recognition/awards and ongoing communications.

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DHL USA wins award for secure quality campaign

Posted by | Oct 17, 2007 | |

DHL announced today that it has received a PR Platinum award from PR News, the highest honour given by the public relations industry magazine. DHL won in the Employee Relations category for the successful launch and execution of its “I’m On It” campaign. The campaign articulates DHL’s brand promise of delivering a superior customer experience into employee terms by innovating internal communications to drive positive business results.

DHL’s internal brand campaign provides a platform that explains employees’ roles in a customer-driven culture by focusing on taking ownership of issues in order to achieve the highest levels of service.

“The ‘I’m On It’ campaign is more than just a slogan, it has galvanized the Company towards the common goals and focus of responsiveness and taking ownership,” said Karen M. Jones, Senior Vice President of Corporate Marketing and Communications for DHL. “Internal surveys reflected the campaign’s success in helping engage our workforce, bridging gaps where needed, and driving individual actions to focus the company on service and responsiveness.”

The campaign has been infused into all communications activities including materials focused on employee heroes, executive communiqués, town hall meetings, web casts, all-employee launch events, executive voice mails, posters, scripts, field communications, employee recognition/awards and ongoing communications.

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