Tag: Courier/Express/Parcels

DHL moves road operations from Vienna to Bratislava

Posted by | Sep 19, 2007 | |

Global transport and logistics company DHL has moved part of its express road transportation outlet from Vienna’s Schwechat Airport to Bratislava’s M.R. Štefánik Airport, Kamila Mráziková of DHL Express (Slovakia) said on September 18.

Thus, the M.R. Štefánik Airport has become an international sorting junction (a so-called hub) for road consignments from designated central European countries. Truck consignments from Hungary, Croatia, Slovenia, part of Romania and Austria, as well as a large part of the Czech Republic, which in the past used to come to Vienna, where they were processed, will from now on come to Bratislava.

In connection with the strategic changes, the DHL has employed new people at its terminal at Bratislava Airport, and, at the same time, it has made current personnel capacities more effective.

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DHL launches new service between U.S. and Western Canada

Posted by | Sep 19, 2007 | |

DHL introduces a new daily air service between the U.S. and Western Canada, designed to meet the growing needs of customers shipping across the northern U.S. border. The new service provides the most competitive transit times in key Western Canadian markets, as well as additional express service options, including next day delivery for heavyweight shipments weighing over 150 pounds between the entire U.S. network and Western Canada.

DHL’s new daily direct service from its principal U.S. air and ground hub in Wilmington, Ohio, to Calgary, Alberta, with a subsequent stop in Vancouver, British Columbia, now offers customers the earliest arrivals and latest departures in the Calgary and Edmonton markets within the industry as well shorter transit times to and from Vancouver. The service also enables next day delivery for larger non-conveyable shipments, which comprise a critical segment of the overall U.S.-Canada cross-border volume shipped by key industries, including automotive, energy, agriculture and forestry.

The new U.S.-Canada service is DHL’s latest move under its North America Trade Lane initiative, which was launched in November 2006 to increase the speed and efficiency of cross-border shipments across North America. Earlier this year, DHL opened two gateways in Hermosillo and Merida, Mexico, and introduced a new service in Southern Texas to better serve the needs of customers shipping across the U.S.-Mexico border.

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UK etailers failing to provide contact details – survey

Posted by | Sep 19, 2007 | |

A new study of the UK’s online retailers has revealed that many e-commerce sites are not offering customers a range of contact details, while many offer limited delivery options and no customer feedback features.

The survey, from website monitoring firm NetExtract analysed a sample of 10,000 e-commerce websites in the UK. It found that many e-commerce sites are missing very basic options.

Findings of the survey:

Contact details
Incredibly. 60% of UK online retailers provided no telephone number on their website, 43% displayed no business address, while 39% had no contact email address.

In addition, 30% of sites profiled provided no telephone number or email address.

This is surprising, given that providing contact details is a very basic thing for websites, and is absolutely essential as a way of reinforcing customer trust. I would never buy anything from such a site, and a recent UK survey suggested that 50% of online shoppers wouldn’t buy without contact details either.

Delivery options
11% of etailers provided a free postage or delivery service, while only 15% offered a next day or Special Delivery service. Of the delivery companies named on the websites Royal Mail was identified in 17% of cases.

Customer reviews
The study found that only 38% of online retailers have a testimonial or comments section on their website.

More than half of the UK’s online consumers say that reviews are important in the buying process, while similar numbers have more trust and respect for those brands which display reviews.

Our recent Social Commerce Report found that online retailers are beginning to catch on. Our report found that customer ratings/reviews are being used by 28% of online retailers, and that more than half were considering adding such a feature to their websites.

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DHL Japan shortens standard delivery times for customers

Posted by | Sep 18, 2007 | |

DHL has reduced its delivery times from two days to one day for documents and packages destined for major cities in China, Korea and Australia, where many Japanese companies are expanding their presence, and to Dubai in the United Arab Emirates – the center of trade in the Middle East. These shortened delivery times are made possible by new flights and improved collection and delivery efficiency in Japan and overseas.

DHL already provides next-day delivery to Beijing, Shanghai, Guangzhou, Shenzhen and Suzhou in China, as well as Seoul and Incheon in Korea. Now, by expanding its next-day delivery to major cities such as Tianjin and Hangzhou in China, and Daegu and Busan in Korea, DHL has further increased its industry-leading delivery speed in Asia Pacific and the Middle East region.

This reduction in standard delivery times has been achieved through the ongoing reinforcement of DHL’s ground infrastructure in Japan and the strengthening of DHL’s air network through the introduction of new flights to meet the increasing demand for international delivery.

In June this year, DHL has also opened its expanded gateway in the international cargo area – located adjacent to the runway – at Osaka’s Kansai International Airport. With the new facility, a threefold increase in cargo handling capacity has been realized through the introduction of the airport’s first automated sorting system.

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Deutsche Post World Net and UNICEF strengthen cooperation in the fight against child mortality

Posted by | Sep 18, 2007 | |

Deutsche Post World Net and UNICEF have drawn a positive assessment of their strategic partnership. DHL has been supporting the United Nations Children’s Fund, UNICEF, in the battle against childhood mortality for the past 12 months.

During the first year of the partnership, the cooperation focused on improving health care for children in Kenya. DHL helped UNICEF distribute around 3.5 million mosquito nets as part of one of the largest health campaigns in East Africa. Furthermore, measures to improve long-term health precautions such as optimizing equipment and the stocking and cataloging of drugs and vaccines in local health centers were also supported.

Deutsche Post World Net will continue its support in Kenya, for example by building a logistics center for medical purposes in the Kwale region. During 2008, the cooperation between Deutsche Post World Net and UNICEF will be expanded on a global scale. Beyond Africa, the corporation henceforth also wants to support joint projects that are part of the UNICEF-Topic “Young Child Survival and Development” in South America and Asia. This topic is part of UNICEF’s five worldwide strategic areas of focus.

The cooperation with UNICEF is part of a long-term partnership between Deutsche Post World Net and the United Nations. Deutsche Post World Net has been supporting the United Nations Development Programme (UNDP) as well as the United Nations Office for the Coordination of Humanitarian Affairs (OCHA) in the area of disaster management since December 2005.

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