Tag: Courier/Express/Parcels

TNT Express launches new online portal for German customers

TNT Express has launched a new version of its ”myTNT” online portal for small and medium-sized customers in Germany to manage their domestic and international express shipments.

The portal offers customers the opportunity to manage the entire shipping process from price enquiries, shipping orders and shipment tracking through to invoicing, TNT Express Germany said. Customers could also select options such as “receiver pays” and individual collection and delivery times. Through its integration in TNT’s operative systems, many customer processes would be speeded up and simplified.

The web-based, e-business application is designed for SMEs, and thus expands TNT Express’ portfolio of electronic shipping services, the company added. TNT Express Germany said that it had already registered a “significant” rise in online shipping in recent years, and aimed to further strengthen this trend.

Across TNT Express as a whole, more than 80,000 customers in over 60 countries use online solutions for shipping orders, the company said.

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Magazine names USPS one of best for Hispanics

Hispanic Business magazine named the U.S. Postal Service one of the best companies for Hispanics. The Postal Service is the only federal agency included in the magazine’s DIVERSITY ELITE 60 list, an annual directory of the best companies for Hispanics determined by more than 30 variables that measure companies’ commitment to Hispanic hiring, promotion, marketing, philanthropy and supplier diversity.

In an article that accompanies the ranking in the September issue, Hispanic Business notes that the Postal Service is not only delivering the nation’s mail, “but also a commitment to diversity within the huge organization, with suppliers and throughout the communities it serves.”

“We see ourselves as a microcosm of America,” said Anthony Vegliante in the article. Vegliante, chief human resources officer and executive vice president for the Postal Service, says the agency’s talent acquisition and retention strategy reflects continually changing demographics and targets all Postal Service positions, including its many corporate positions in engineering, legal, financial and other professional fields.

The Postal Service is committed to fostering a business culture that provides an inclusive work environment for all employees. The diversity of its employees, their backgrounds, education, perspectives, talents, and skills, is key to the organization’s success in providing excellent customer service to diverse markets.

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TNT's Very Important Hi-Tech Contract Powers Up

biggest IT distribution companies to ensure the speedy delivery of thousands of PC components and software products to hundreds of High Street retailers and PC builders.
TNT’s latest deal with VIP Computers, for an undisclosed fee, is the start of a close partnership between the two companies to ensure seamless service to VIP’s customers.

The contract will also include a small number of international deliveries, where the 56-bay TNT depot at Liverpool John Lennon Airport will be utilized. The depot currently handles more than half a million deliveries on the international side of the business each year.

John Peden, Strategic Account Manager, TNT Technology Express, said:” We’ve tried as much as possible to integrate with VIP IT systems to provide a seamless, real-time information exchange between their systems and ours (based on world standard XML technology).

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TNT guilty of false advertising claims against Royal Mail

complaint about a TNT magazine insert that portrayed its service as the cheaper, more convenient alternative.

The front of the insert said: “100 pct Reliability 20 pct Savings 0 pct Hassle – See what you’re missing”. The reverse side said: “Discover our irresistible rates, faster service and ease of use when you make the switch to TNT Post – the UK’s leading competitor to Royal Mail… See how much you could SAVE with this simple savings calculator chart.”

The chart displayed savings per annum achieved when using the TNT service to post a stated number of items per day. Below the chart the text stated: “Prices are for TNT Post’s PremierSort Flex service and compared to Royal Mail 1st Class.”

In its complaint to the Advertising Standards Authority, Royal Mail argued that the comparison was misleading and unfair because it compared TNT’s two- to three-day delivery service with its next-day service.

TNT Post said that the comparison was transparent, specific and was neither unfair nor misleading. It said its postal service competed with several different Royal Mail services and said that a comparison of its two- to three-day services with Royal Mail’s first and second-class services was valid because it enabled customers to make an informed choice.

But the Advertising Standards Authority ruled that although TNT had included the disclaimer stating that prices were for its PremierSort Flexservice, many readers would be unaware that the service had a two- to three-day delivery period. The ASA reviewed further comparisons between the two companies found on the insert about savings, delivery time and reliability and ruled they were likely to mislead because the exact context of the comparisons was not made clear, in relation to distinctions between Royal Mail’s first- and second-class post.

The cASA upheld the complaint and told TNT to ensure that the basis of any future comparisons was prominently stated in the body copy of the ad.

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March UK Ltd and the home shopping and home delivery businesses of GUS plc: A report on the merger situation

On 25 September 2003, the Secretary of State for Trade and Industry referred to the CC for investigation and report (under the merger provisions of the Fair Trading Act 1973) the acquisition of the home shopping and home delivery businesses of GUS plc (GUS) by March UK Ltd (March), a body corporate under the control of Sir David and Sir Frederick Barclay, who also control Littlewoods Ltd (Littlewoods). We were asked to report by 23 December 2003. Our terms of reference are at Appendix 1.1.

The last time that we or our predecessors considered home shopping was in 1997, when the Monopolies and Mergers Commission produced a report (Cm 3761) on the proposed merger between The Littlewoods Organisation plc and Freemans plc (a subsidiary of Sears plc).

Littlewoods, which was acquired by Sir David and Sir Frederick Barclay in November 2002, owns a number of subsidiary companies that operate principally in the areas of home shopping (including agency and direct mail order), home delivery and high street retailing.

GUS is a broadly-based retail and business services group, which, at the start of this year, controlled three major businesses: Experian, a large information services company; Burberry, a high street retailer (in which it had a controlling shareholding); and the Argos Retail Group, a business that incorporated catalogue retailing, home shopping—again including agency and direct mail order—and home delivery.

On 27 May 2003, GUS entered into a sale and purchase agreement with March—a newly incorporated UK company controlled by Sir David and Sir Frederick Barclay and under the Chairmanship of David Simons, who was also Chairman of Littlewoods. Under the agreement, March agreed to acquire, inter alia, all of the issued share capital of the GUS subsidiaries that made up its UK home shopping and home delivery businesses, in return for £550 million, which was paid partly in cash (£410 million) and partly in the form of convertible loan stock (£140 million) payable in three years.

Having established our jurisdiction in this case, we began our inquiry by analysing the operations of Littlewoods and March, and concluded that the parts of their businesses with the potential to give rise to competition concerns were home shopping and home delivery within the UK.

We then proceeded to examine both of these activities in detail. For home shopping, we concluded that the relevant economic market for our inquiry was a wide one in which the companies owned by Littlewoods and March were constrained by competition from other forms of home shopping and high street retailing; and that the geographic market should be the UK. For home delivery, we concluded that the relevant economic market for our inquiry was all UK-wide business-to-consumer (B2C) services delivering parcels in the weight range between 350 g and 32 kg—though we accepted that the degree of competition might vary at different levels within that range.

We then went on to consider whether the acquisition operates, or may be expected to operate, against the public interest. On home shopping, we considered:

(a) the implications for consumers, particularly those who were credit constrained;

(b) prices, particularly in agency mail order; and

(c) the longer-term prospects for the continuation of agency as a retail channel, given its rate of decline in recent years.

On home delivery, we looked at:

(a) the implications of the merger for customers, including those of Littlewoods’ and March’s home delivery businesses, Business Express Network Limited and Reality Group Limited;

(b) the prospects for others entering the B2C market from outside, or for those already within it expanding their operations; and

(c) the potential offered by the process of liberalization within the postal service that is now under way.

We also examined the synergies and other benefits that might be expected to result from th

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