Tag: Courier/Express/Parcels

DHL (Bahrain) appoint new Country Manager

Posted by | Aug 7, 2007 | |

DHL has announced the appointment of Nour Suliman, an industry veteran, as the new Country Manager.

Suliman will take the responsibility of driving the efforts toward developing the service portfolio offered by DHL. Addressing a press conference in Riyadh, Suliman spoke at length about his new mission and said: “I’m honored to move to the biggest and one of the fastest growing markets in the region. Certainly my new position will bring about its own challenges of the Saudi market, which is completely different from other markets of the world in terms of business, its volume, customer needs and high-rhymed growth”.

After joining the customer service department at DHL in Bahrain in 1978, Suliman held several senior management positions in different DHL locations including Saudi Arabia, Egypt, the UAE and Bahrain.

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Allied Capital Announces Buyout of Worldwide Express

Posted by | Aug 7, 2007 | |

Allied Capital Corporation announced today that it has completed the buyout of Worldwide Express Inc., (“WWEX”), a leading reseller in the U.S. of DHL express and ground shipping services to the small and medium-sized business market, with a USD 15.7 million subordinated debt and equity investment. Management of WWEX also made a significant debt and equity investment alongside Allied Capital. Third party lenders provided all of the senior financing and the majority of the subordinated debt for the deal.

Worldwide Express is the largest master franchisor of DHL shipping services in the U.S., with approximately 150 franchisees serving over 60,000 small business customers nationwide. The reseller model is used by DHL to penetrate the highly fragmented small and medium-sized business (SMB) market with a direct, high-touch sales strategy. WWEX supports this strategy by providing its franchisees access to over 200 days of sales and marketing training per year, recruiting and operational support, in addition to localized service, customized billing solutions, and pricing discounts to its customers.

Fidus Partners served as advisor to WWEX in the transaction.

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FedEx targets double-digit growth in Central and Eastern Europe

Posted by | Aug 7, 2007 | |

FedEx Express is targeting double-digit growth in Germany and the rest of its Central and Eastern Europe region, and does not exclude further acquisitions to achieve its goals, senior executives told CEP-Research. The integrator will continue to focus on international air express and does not plan to enter the German domestic market, however.

“We are on an expansion path. We want to be the preferred partner for international time-definite shipments,” said Michael Mühlberger, FedEx Express Vice President Operations Central and Eastern Europe, in an interview. He was speaking after the press conference to announce the transfer of FedEx’s Central and Eastern Europe hub from Frankfurt to Cologne in 2010.

FedEx had invested strongly in Eastern Europe in recent years, setting up own organisations in Poland, the Czech Republic and Hungary and launching own flights to the three countries, he noted. In other countries, it is represented by Global Service Partners (GSP).

In future, FedEx wanted stronger links with these partners. “For those partners where we are convinced about their quality, we want to bind them with strong contracts or through acquisitions,” Mühlberger said. Following the recent acquisition of Hungarian partner Flying Cargo, however, no other acquisitions were currently pending, he stressed.

FedEx was seeing a trend for some industries that had set up production in countries such as Poland and the Czech Republic to respond to rising cost levels there by moving further east towards cheaper countries such as Romania, he noted.

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MailExpress Secures USD 15 Million Series B Funding

Posted by | Aug 7, 2007 | |

MailExpress, Inc., the leading provider of services focused solely on expedited mail, today announced that it has closed its series B round of funding for USD 15 million. XAnge Capital led the financing, which includes additional investments from first round investors CMEA Ventures and Logispring. MailExpress will use the investment to complete the nationwide network and technology rollout needed to handle the dramatic growth in demand for its expedited mail services.

The funding comes on the heels of the company having just announced the opening of its seventh new facility of 2007, an operation in Atlanta. Additional facility openings are planned to meet continued growth in demand for its services, which helps companies to realize faster speed, higher accuracy, increased flexibility and lower cost than First Class Mail. As a result, clients representing corporate marketers, ad agencies, financial services firms, as well as direct distributors of lightweight parcels have been drawn to the business improvements they can realize through MailExpress. This growth prompted follow-up investments from Logispring and CMEA Ventures.

Marcel Timmer, a Partner at investor Logispring, commented, “We are very pleased with the success that we believe MailExpress will continue to enjoy. It demonstrates the power of combining cutting-edge technology with long standing operating models, in a collaboration between strong entrepreneurs and domain-focused investors.”

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DHL recognized for industry-leading customer service at ‘Contact Center Awards 2007’

Posted by | Aug 7, 2007 | |

DHL Japan was honored with the Silver Award at the ‘Contact Center Awards 2007’, an industry peer recognition program for and by businesses for outstanding contact center initiatives. Organized by RIC Telecom’s Computer Telephony magazine with the support of e-Partners, the Awards have been held annually since 2004.

DHL Japan won the Silver Award for its case study The Road to Becoming ‘A Center that Guarantees Every Incoming Call is Answered’, which also garnered a Productivity Award for activities contributing to productivity enhancement. This is the second year DHL Japan has won a main award at the ‘Contact Center Awards’, as well as the third consecutive year it has received a Category Award, following selection for the Productivity Award in 2005 and the Profit Award in 2006.

DHL Japan was recognized for the process leading up to its achievement of the Key Performance Indicators (KPIs) established for each of its contact centers. These KPIs include answering at least 90 pct of all calls within 10 seconds, and maintaining a hang up rate — the percentage of all incoming calls abandoned by the caller before communication with an operator is established — of no greater than 0.1 pct of all incoming calls that ring for more than 15 seconds.

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