Tag: Courier/Express/Parcels

DHL prepares for 2007 hurricane season

Posted by | May 30, 2007 | |

DHL’s Disaster Response Team (DRT) Americas, Introduced in 2006, is Mobilized to Provide Emergency Relief Logistics Support to Communities Affected by Natural Disasters This Hurricane Season

With early predictions of an intense Atlantic hurricane season with a possible 10 hurricanes forecasted for this year by the National Oceanic & Atmospheric Administration, DHL Americas’ Disaster Response Team (DRT) has mobilized its resources and is prepared to provide emergency relief logistics support in the event of any natural disaster as needed throughout the region.

The DRT Americas is comprised of about 80 DHL employees stationed throughout the United States, Latin America and the Caribbean and stands ready to be deployed on an as-needed basis to support relief activities when called upon to almost anywhere in the Americas region.

In addition to performing their daily job functions, they have voluntarily committed themselves to being part of a global team, along with DRT units in Singapore and Dubai, that enables DHL to form a strategic partnership with the United Nations Development Programme (UNDP) and the United Nations Office for the Coordination of Humanitarian Affairs (OCHA) in the area of disaster management.

Read More

Selling retailers on opening shop at Dallas/Fort Worth Airport

Posted by | May 30, 2007 | |

Michael Baldwin wants a FedEx Kinko’s store inside Dallas/Fort Worth Airport.

Baldwin, an executive in the airport’s revenue-management department, has spent a year and a half cajoling the Dallas-based chain to put one of its printing-and-shipping stores inside an airport terminal for the first time.

Last week, he traveled 1,100 miles to pay the company another visit, at a sprawling booth in Las Vegas. Baldwin was one of six executives from D/FW Airport attending the annual convention of the International Council of Shopping Centers, the world’s largest trade show for retailers.

The airport, which is trying to fill its five terminals with restaurants and shops, sent its largest delegation to this year’s show.

D/FW has been pressing to add more retail — it gets about half of its annual USD 500 million budget from airlines. In Las Vegas, it was touting the impending openings of several new stores and restaurants, ranging from Dunkin’ Donuts to Mont Blanc, and the availability of credit-card processing at 97 Pepsi machines.

At the same time, D/FW was recently called out by respondents in a J.D. Power survey on the depth — or lack thereof — of its food, beverage and retail offerings, even though it placed first among North American airports in overall satisfaction. Other airports also rated low in the retail categories.

Read More

Palletline launches new online service

Posted by | May 30, 2007 | |

Palletline has launched a new web-based service – the first of its kind in this sector – that enables online retailers and occasional users to book and pay for transportation of their goods to and from anywhere in the UK.
According to Palletline managing director Glyn Jones, the online service is in response to the ongoing growth of online retailing.

The service enables anyone with web access to arrange collections and deliveries nationwide at a highly competitive rate, and allows smaller customers to enjoy the same level of service as large companies that ship hundred of pallets each week via the Palletline network.

Palletline’s web-based track-and-trace system featuring on-line POD images will also be available to Palletline Online customers.

Founded in 1992, Palletline was the UK’s first national network dedicated to pallet distribution.

Operating from a main hub in Birmingham with regional hubs at Greenford, west London, and Preston, Palletline has more than 65 member companies across England, Scotland, Wales and Northern Ireland, each year covering some fifteen million miles and making more than 8,500 deliveries a day on behalf of the network.

Read More

Fedex Express Canada rewarded for Customer Service Centres

Posted by | May 29, 2007 | |

CCEOC Inc. announced that all three Federal Express Canada Ltd. customer service centres have achieved the prestigious Contact Center Employer of Choice designation for 2007. This is the fourth year in a row that FedEx Express Canada, a unit of FedEx Corp., has participated in the program and achieved certification.

The Mississauga and Montreal customer service centres achieved the Gold level designation, while the Vancouver customer service centre achieved the Platinum level designation.

The Contact Center Employer of Choice (“CCEOC”) program helped identify areas of improvement for FedEx Express Canada. The company responded by building exceptional work environments that attracted and retained high-performing employees. By targeting the key recommendations outlined in the CCEOC Summary Reporting, the FedEx Express Canada customer service centres have experienced increased employee satisfaction, increased customer satisfaction and reduced turnover.

The Contact Center Employer of Choice award is the industry standard for recognizing and branding people-centric contact centers. Through a proprietary assessment, a contact center can quickly determine if they meet the qualification standards. Once the designation is achieved, the contact center is profiled on the official CCEOC corporate web-site www.ccemployerofchoice.com, receives a prestigious framed certificate, and is promoted through various print and electronic news channels. To maintain their CCEOC standing, certified contact centres are reassessed every 12 months.

Read More

Advertisement

Advertisement

Advertisement

P&P Poll

Loading

What's the future of the postal USO?

Thank you for voting
You have already voted on this poll!
Please select an option!



View ResultsHide Results

Post & Parcel Magazine


Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.

Subscribe to the Magazine

 

Pin It on Pinterest