Tag: Courier/Express/Parcels

Microlise, DHL and Aeroscout pioneer new monitoring solution

Posted by | May 15, 2007 | |

DHL in partnership with Microlise and AeroScout, has developed a dynamic new system for the pharmaceutical industry which enables the real-time monitoring of product shipment temperatures throughout an extended supply chain using RFID sensors.

DHL, Microlise and AeroScout partnered with a leading healthcare company to develop a system that will help customers better meet temperature compliance regulations set within the pharmaceutical industry. With this system, we will have full real-time visibility of the location and temperature of it’s the pharmaceutical shipments throughout the supply chain, through a web browser linked to the Microlise Transport Management Centre (TMC) software. The TMC enables real time tracking of the vehicle position along with the temperature indication from the Wi-Fi-Based AeroScout Active RFID tags which are used to monitor the shipments.

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FedEx Express and Azure Dynamics enter agreement to develop Hybrid Electric Powertrain

Posted by | May 15, 2007 | |

FedEx Express announced it has signed agreements with Azure Dynamics Corp., a leading developer of hybrid-electric and electric powertrains for commercial vehicles, to develop gasoline parallel hybrid-electric powertrains for their delivery fleet.

Under terms of the agreements, Azure will supply a parallel hybrid-electric test vehicle to FedEx Express for the Ford E-450 hybrid commercial delivery van development program. Once the development phase is completed, FedEx Express has committed to purchase a minimum of 20 pre-production parallel hybrid-electric Ford E-450 delivery vans to be delivered by May 2008.

In 2004, FedEx Express introduced the FedEx OptiFleet E700, an environmentally-superior delivery truck, into its delivery fleet. With 93 hybrid-electric vehicles in service in North America that have traveled more than one million miles, FedEx Express has the largest fleet of hybrid-electric delivery vehicles of any transportation company within the United States.

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Customer Satisfaction Growth Slows, Many Companies Struggle to Keep Up

Posted by | May 15, 2007 | |

Customer satisfaction with the goods and services that Americans buy continues to improve, but at a slower rate, according to the latest American Customer Satisfaction Index.

The ACSI is up 0.4 percent to an overall score of 75.2 (on a 100-point scale), the highest quarterly national average in the ACSI’s 14-year history.

However, although customer satisfaction growth in the aggregate continues, many individual companies are falling behind. Of the companies measured in the first quarter 2007, the ACSI saw more drops than gains in satisfaction.

The ACSI has consistently predicted future consumer spending and is an indicator of financial performance at both the company and industry level, Fornell says. The latest ACSI data suggest that depending on the impact of consumer debt burden, consumer spending growth will be in the range of 3.1 percent to 3.9 percent in the second quarter of 2007.

In the first quarter of every year, the ACSI measures customer satisfaction with the quality of products and services in energy utilities, airlines, express delivery, U.S. Postal Service, hospitals, hotels, fast food restaurants, cable and satellite television and telecommunications services.

United Parcel Service Inc. scored an 81, losing to FedEx’s 84 but beating the U.S. Postal Service’s score of 77. UPS’ score in 2006 was 83.

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UPS to receive CARE's International Humanitarian Award

Posted by | May 15, 2007 | |

CARE, a leading humanitarian organization fighting global poverty, announced this week that UPS will receive its International Humanitarian Award for Corporate Philanthropy.

UPS has contributed more than USD 1,000,000 during a 14-year partnership that has supported CARE’s work around the world. Since 1995, UPS has generously underwritten CARE’s Emergency Transportation Shipping Fund. “Having this money readily available has made it possible for CARE to prepare and respond effectively to emergencies,” said Gayle. In addition, UPS has donated to CARE’s emergency and relief efforts throughout the world, including Kosovo, Sudan, Angola, Cambodia, Vietnam, Lebanon, Haiti and Nicaragua.

For more than six decades, CARE has reflected a remarkable spirit of giving on behalf of the American people and has served as a model of how poor people around the world can be empowered to help themselves. Last year, CARE’s programs improved the lives of 55 million people through some 900 projects in 66 countries. CARE tackles underlying causes of poverty so that people can become self-sufficient.

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DHL in online shipping deal with Germany's 1&1

Posted by | May 15, 2007 | |

DHL Express Germany has signed a cooperation deal with internet service company 1&1 Internet AG for online trading. Operators of 1&1-hosted “e-shops” can now use DHL for their shipping requirements.

With this new service, 1&1 is expanding its all-inclusive offer for small businesses and the self-employed. The entire e-shop, including order management and goods transportation, can now be handled through one single platform, DHL Express said in a statement.

“The cooperation with DHL enables us to offer a complete solution for the whole process chain”, said Andreas Gauger, CEO of 1&1 Internet AG.

E-shop operators can print out DHL parcel labels, track shipments online and offer customers the option of using a DHL Packstation as an alternative delivery address.

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