The ROI of Nice
Can this relationship be saved? That was one of the questions in the mind of Mike Hmel, FedEx Ground’s senior vice president of IT and CIO, as he prepared for a meeting with Sun Microsystems.
The IT department at FedEx Ground was struggling to develop a transportation management system (TMS) using what was a new technology in 1998 – Sun Microsystems’ Java software. The TMS would help determine the most efficient and cost-effective way for the $US5.3 billion company to move its tractors, trailers and dollies among its 29 hubs and more than 500 pickup/delivery terminals. As such, it would be the backbone of the Pittsburgh-based FedEx Corp. subsidiary.
But the multimillion-dollar development effort was “stuck in the mud”, according to Hmel. Implementing the software was far more complicated than Hmel had expected. Java was more than a programming language: It was a technology that would have a profound impact on FedEx Ground’s IT infrastructure, requiring a shift from two-tiered client/server computing environments to multi-tiered Web-based computing environments. It also demanded a new approach to application development. What’s more, FedEx Ground’s IT department wound up having to buy more products to support the development of the TMS. Consequently, the relationship between Sun and FedEx Ground grew strained, which didn’t make resolving the problems any easier.
