Tag: Courier/Express/Parcels

US FedEx way past 'go' with latest Monopoly

Posted by | Sep 8, 2006 | |

Talk about a game face.

The 71-year-old Monopoly board has its new one on. And with a page from its 2003 Harry Potter delivery triumph, FedEx Corp. will have 164,000 copies of “Monopoly: Here & Now” in 7,200 stores Wednesday for the long-anticipated unveiling Thursday.

“This is the first time in history we’ve had an on-shelf date for a game,” said Pat Riso, spokeswoman at Hasbro.

The board, designed this summer with the input of 3.6 million online voters, is shrouded in so much secrecy, the games are being shipped in black plastic with strict orders that it not be removed until the games are on store shelves.

In the world of the supply chain, the project is a perfect example of just-in-time logistics.

FedEx is shipping the order entirely through its ground network, the same crew that got 250,000 Internet orders of “Harry Potter and the Order of the Phoenix” to homes for Saturday delivery on June 21, 2003.

It will take about 5,500 employees and contractors. On delivery day, more than 5,000 FedEx Ground drivers will have the Monopoly games in the back of their trucks.

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DHL freezes the way we live now.

Posted by | Sep 8, 2006 | |

The NHS has no doubt made an excellent choice in awarding a 10-year, Pounds 1.6bn contract to DHL to handle its purchasing and delivery of everything from catheters to paper clips.

DHL is, of course, a fearless logistics group that delivers to Afghanistan, Iraq and North Korea. Only problem is that it sometimes refuses to venture into scarier places such as . . . east London.

Not-so-intrepid DHL Express admits it recently decided against sending its vans to Canning Town, which lies within walking distance of Canary Wharf’s gleaming towers. What, one wonders, is the current danger – kids back from summer hols or home games at nearby West Ham?

Fortunately the NHS contract has gone to a separate division – DHL Logistics. Let’s hope it can pluck up courage to bring supplies to hospitals and GP surgeries in the ‘hood.

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U.S. Fedex launches single toll-free service number in China

Posted by | Sep 7, 2006 | |

FedEx Express, a subsidiary of FedEx Corp. and the world’s largest express transportation company, today announced the launch of a new and dedicated single toll-free customer service hotline (800 988 1888) in China and has extended the service to 24 hours a day and 6 days a week, in an effort to provide the best customer experience in the country.

Prior to the launch of the single toll-free service number in China, FedEx has been operating three customer centers in Beijing, Shanghai and Guangzhou, since 1998, with three different toll-free service numbers covering Northern, Eastern, Central and Southern China. Now the nationwide service number will enable customers, especially mobile office workers, to dial one number whenever and wherever they are, to reach local FedEx customer centers for such services as package delivery, tracking and tracing, payments, inquires and feedbacks. In addition, FedEx has also launched a separate service hotline (400 886 1888) for mobile phone users.

The new toll-free service number will be operated 24 hours a day and 6 days a week, which is manned by 200 FedEx customer service representatives from the three customer centers in China. When dialing the number, customers can also select the automatic voice response system for basic inquiries. This self-service voice system will be operated 24 hours per day.

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Carvell steps up to stop the slide

Posted by | Sep 7, 2006 | |

Paul Carvell became CEO at Business Direct Group on Monday, relinquishing the role of non-executive chairman which he has held for several weeks.

Carvell has agreed “a package designed to incentivise me to get the business back into shape”. Carvell was granted options over 3.25 million ordinary 5p shares with an exercise price of 17p, most of which are exercisable after 12 months.

AIM-listed Business Direct’s share price more than halved in late 2005 and has failed to recover, although the firm has just reached break-even on a monthly basis. Market capitalisation last week was (pounds sterling)6.03m.

Carvell tells MT he was looking at private equity opportunities. “I’ve enjoyed the private equity approach – but I am so pleased to get back and get stuck in again,” he says. And he was immediately leading from the front. On Monday, the firm’s home page featured an invitation for those interested to call him “to discuss how we can help your business”. A priority is to develop a new three-year plan; he has half a dozen additional business areas that he wants to look at, he says.

Carvell says Business Direct gets most of its revenue from courier services: technical; two-man; and same-day. These generate an annualised (pounds sterling)12m turnover and that can expand greatly says Carvell, who notes that he took Business Post’s UKToday to a highly profitable, (pounds sterling)15m turnover from a standing start.

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Carvell 'excited' to be Business Direct CEO

Posted by | Sep 7, 2006 | |

Paul Carvell, the former chief executive of Business Post Group, has returned to active service as chief executive of distribution company Business Direct.

Carvell, who quit Business Post in December 2005 following a marked downturn in its fortunes, says he is “excited” by his new role and has already launched a strategic review of his new company’s activities; this is due to be completed in October.

The former boss of Business Post is back at the heart of the road transport industry following his resignation last December. Chris Tindall reports.

He was appointed non-executive chairman of Business Direct, which specialises in specialist secure distribution, in June, and replaced outgoing CEO Tim Houston on 4 September.

Carvell explains: “Since leaving Business Post I’ve been looking for a vehicle for my ambitions to build another substantial logistics business. I firmly believe that Business Direct is the best such vehicle. I believe the company’s business model is robust and am excited by the opportunity that it presents.”

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