Tag: Courier/Express/Parcels

Royal Mail Home Shopping Tracking Study – Autumn 05

Posted by | Feb 15, 2006 | |

Table of Contents

1. Background 2
2. Summary 3
3. Conclusions 10
4. Research objectives 11
5. Research method 12
5.1. Omnibus phase 12
5.2. In-depth telephone interviewing phase 14
5.3. Interviewing targets and weighting 15
6. Omnibus research findings 17
6.1. The size of the home shopping market 17
6.2. The demographic profile of the home shopping market 20
6.2.1. Gender 20
6.2.2. Age 21
6.2.3. Working status 23
6.2.4. Region 24
7. Main telephone study findings 25
7.1. Products purchased 25
7.2. Satisfaction with home shopping 28
7.3. Online shopping 30
7.3.1. Length of time shopping online 30
7.3.2. Most likely time to shop online 31
7.3.3. What prompted last online purchase 33
7.3.4. Products purchased online 35
7.3.5. Number of different websites purchased from in the last year 37
7.3.6. Websites purchased from 38
7.3.7. Auction websites 44
7.4. Digital TV shopping 45
7.5. Catalogue shopping by phone/post 46
7.5.1. Length of time shopping from catalogues 46
7.5.2. Most likely time to shop 48
7.5.3. What prompted last catalogue purchase 49
7.5.4. Products purchased from catalogues 50
7.5.5. Number of different catalogues purchased from in past year 51
7.5.6. Share of customers by catalogue type 52
7.6. Shopping via direct selling 53
7.7. Frequency of key product purchasing and spend via the Internet and catalogues 54
7.8. Home shopping spend 56
7.9. Cross channel shopping 63
7.10. Cross channel shopping and browsing 67
7.11. Motivations to home shop 71
7.12. Reasons for not home shopping 74
7.13. Likely change in shopping methods 77
7.14. Delivery 79
7.14.1. Satisfaction with delivery companies 79
7.14.2. Delivery addresses 80
7.14.3. Importance of delivery service options 81
7.14.4. Amount prepared to pay for special delivery options 83
7.14.5. Returning unwanted goods 84
7.14.6. Companies used for returns 85

P:LibraryB2CRoyal Mail_Home Shopping Tracker Report 2005.doc

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Spanish express operator MRW grows 9% in 2005

Posted by | Feb 13, 2006 | |

Spanish express operator MRW has announced growth of nine per cent to revenues of just under EUR517 million for 2005. The Barcelona-based company said it expanded its franchise network with 31 new outlets, ending the year with 737 franchises in Spain, Portugal, Andorra and Gibraltar. MRW also opened six new logistics terminals, taking the number of such facilities to 37. In terms of products, MRW introduced a 48-hour service in Portugal.

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Hungarian customers demand more complex delivery solutions

Posted by | Feb 13, 2006 | |

Though competition has intensified, the delivery volume of international parcel services has increased in recent years, industry experts said last week. Customers, however, are requiring complex, more sophisticated services, and service providers are expected to move to meet these requirements. “Though the core business is still small parcel delivery, no international delivery company can survive on the exclusive provision of traditional courier service-type solutions,” said Zoltán Bándli, business development manager at UPS Hungary Kft. According to Bándli, customers want more – something along the lines of a one-stop service.

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German parcel firm Hermes launches new B2C product

Posted by | Feb 13, 2006 | |

German parcel firm Hermes Logistik has launched a new B2C service targeted at small and medium-sized companies. The operator aims to generate up to four million additional parcels this year through the product. The new Profi Paket Service, launched at the start of February, is positioned for shippers with low or medium volumes, and filled a gap between products for large-scale shippers and private individuals, the Hamburg-based firm said. Customers can use a special Profi Paket Service web portal to place orders, track shipments or return unwanted items. “With our new service we are offering a service that is normally not available to shippers with 1,000 to 50,000 items a year,” said managing director Hanjo Schneider. Target groups include retailers and eBay ‘power sellers’.

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