Tag: Courier/Express/Parcels

US state agencies complain about DHL service

Posted by | Nov 21, 2005 | |

Ohio State agencies have made dozens of complaints about service by DHL since Jan. 1, when Ohio awarded the company a USD4.4 million contract to replace UPS as the state’s exclusive courier. Agency officials accuse DHL of a wide array of delivery and billing problems. The company said in a statement released through its public relations manager that some service issues are unavoidable when a change in vendor takes place. Gov. Bob Taft gave DHL an opportunity to bid on the contract after it agreed to move its hub from northern Kentucky to Wilmington, and it submitted the low bid. A spokesman for the governor said the office is aware some agencies are not happy with DHL’s service and expects the Department of Administrative Services to rigorously enforce the contract. DHL was awarded the contract shortly after Ohio won a bidding war with Kentucky for the new DHL air cargo hub.

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‘Express’ courier cos seek independent regulatory body

Posted by | Nov 21, 2005 | |

‘Express’ courier operators are seeking an independent regulatory authority to regulate the written communications sector. This follows a move by the government to entrust the Department of Posts to register operators carrying out functions of collection, transmission and delivery of documents and parcels through a proposed amendment. Section 4 of the Indian Post Office Act 1898 confers on the central government the exclusive privilege of collection, transmission and delivery of letters. In a memorandum addressed to union minister of information technology & communications Dayanidhi Maran, Express Industry Council states, “The proposed amendment to this section seeks to confer on the central government the discretion to authorise any person to engage in any or all the activities stated in that section.” In fact, this would mean direct competition to the traditional postal service, erode its financial viability and consequently, its ability to provide an affordable universal service.

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FedEx to set up Philippine backroom office after 2008

Posted by | Nov 21, 2005 | |

FedEx will consolidate its Asia-Pacific business process operations in the Philippines after it closes its regional air transshipment hub at the Subic Freeport zone in December 2008. The backroom office, to be located in a still unnamed site in Metro Manila, will handle most of FedEx’s human resource and accounting functions in Asia Pacific, from payroll to billing and invoicing.
“We are still working out the number of headcounts needed. But this will probably need close to 100 people,” Clifton Chua, managing director for Thailand, Indochina and the Philippines, said. At present, core accounting and human resource functions of FedEx in Asia Pacific are done individually per country, although it maintains a regional financial center in Singapore because its data center is there. “We will integrate whatever is possible. At the end of the day, there is some functions that you need to leave at the local country like the day- to-day servicing of your employees,” he said.

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UPS Announces Rates For 2006

Posted by | Nov 18, 2005 | |

UPS today announced new 2006 rates for most US small package services, including a 3.9 percent increase in commercial ground services and a 5.5 percent rise in UPS air and international services. The company also will reduce by 2 percent the index used to determine its air fuel surcharge, a move that will directly benefit customers as fuel prices moderate and the index pushes the air fuel surcharge below the current 12.5 percent cap. UPS is maintaining this cap despite dramatic jet fuel price increases.

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Business Post rivals say they are growing

Posted by | Nov 17, 2005 | |

Business Post and chief executive Paul Carvell were in the eye of a parcels sector storm this week. At issue is the degree to which its high-profile problems are specific to the company and how much they reflect a downturn in the sector. The group has been under intense scrutiny as the only pure parcels firm to be publicly traded, and stock market sentiment is clear; the share price has plummeted from a steady 690p to just 320p as the group rushed out earlier-than-expected interim results and with them a second warning on profits in seven weeks. Carvell says year-on-year volumes are falling for the first time in the firm’s 34-year history. The decline reflects the market, he says, and rivals are said to have emailed him messages to that effect when he had to issue a profits warning on September 21.

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