DHL Iberia, the Spanish subsidiary of global CEP and Logistics service provider DHL, recently took over the transport company Transportes Alvarez Silva, domiciled in Galicia. It was agreed that the price of the acquisition would not be revealed. DHL Iberia hopes that it will strengthen its activities in Northern Spain. DHL now has branch offices in La Coruna , Santiago and Lugo in the northern Spanish province of Galicia .
Read MorePrepared by Continental Research for Royal Mail
Table of Contents 1.Background
2. Management summary
2.1. Home shopper profile
2.2. Channel size – volume of people
2.3. Online shopping channel
2.4. Catalogue shopping
2.5. Channel satisfaction
2.6. Channel motivations/ barriers
2.7. Home shopping – the future
2.8. Delivery
3. Conclusions
3.1. Opportunities
4. Research objectives
5. Research method
5.1. Omnibus phase
5.2. In-depth telephone interviewing phase
5.2.1. Interviewing targets and weighting
6. Omnibus research findings
6.1. The size of the home shopping market
6.2. The demographic profile of the home shopping market
6.3. Gender
6.4. Age
6.5. Social grade
6.6. Working status
6.7. Region
7. Main telephone study findings
7.1. Products purchasing
7.2. Satisfaction with home shopping
7.3. Online shopping
7.3.1. Length of time shopping online
7.3.2. Most likely time to shop online
7.3.3. What prompted last online purchase
7.3.4. Internet spend
7.3.5. Products purchased online
7.3.6. Frequency of key product purchasing and spend via the Internet
7.3.7. Number of different websites purchased from in the last year
7.3.8. Websites purchased from
7.3.9. Auction websites
7.3.10. Satisfaction with online shopping
7.4. Digital TV shopping
7.5. Catalogue shopping
7.5.1. Length of time shopping from catalogues
7.5.2. Most likely time to shop via telephone/ post
7.5.3. What prompted last catalogue purchase
7.5.4. Spend on catalogue purchases
7.5.5. Products purchased from catalogues
7.5.6. Number of different catalogues purchased from in past year
.5.7. Frequency of key products purchased and spend
7.5.8. Big book catalogue – share of customers
7.5.9. Satisfaction with catalogue shopping
7.6. Shopping via direct selling
7.7. Cross-channel shopping
7.8. Motivations to home shop
7.8.1. Reasons for not home shopping
7.9. Delivery
7.9.1. Satisfaction with delivery companies
7.9.2. Delivery addresses
7.9.3. Importance of delivery service options
7.9.4. Amount prepared to pay for special delivery options
7.9.5. Returning unwanted goods
Home Shopping Tracker Market Research 2004
Introduction
Royal Mail recognise that it is important for both itself and its customers to understand how the home shopping market is developing, the main issues facing consumers and how they should respond. By understanding the market better Royal Mail will continue to play a central role in the success of the industry; be that as an integral part of the marketing mix, warehousing and fulfilment, distribution and delivery or order processing and billing.
Royal Mail is committed to supporting the industry in realising this growth potential by cultivating profitable, customer-focused strategies. It aims to do this through the development of innovative end-to-end solutions for a range of home shopping companies; sharing findings of independent research – such as this Home Shopping Tracking Study – demonstrates its commitment to its customers.
Background
Continental Research was commissioned by Royal Mail in January 2000 to undertake a regular study which would size the market, track its growth and provide a fuller understanding of the views of both home shoppers and non home shoppers. The first wave of research was conducted in September 2000. This report details the findings of the sixth wave of research conducted in September 2004. The results of the study provide an insight into consumer behaviour and attitudes to home shopping. It is hoped that the research information can be used to encourage new businesses to enter the home shopping market and to encourage growth amongst the existing base of companies involved with offering its customers home shopping.
Management Summary – Key Findings
To avoid any differences that may be caused by seasonal effects the key comparisons made in both the executive summary and the main body of this report are between the third wave
Read MoreDHL is setting up a network of service centres in Hungary to better cater to small and medium-sized businesses, Joseph Borocz, sales manager for DHL Express Magyarorszag, announced on Tuesday. Big businesses, which account for 80pc of DHL’s revenue in Hungary, use DHL couriers for their pick ups as well as deliveries. But smaller businesses, which may not get daily deliveries, can opt to drop off their deliveries at the service centres, called “Servicepoints”.
DHL’s market research shows a big increased in demand for express delivery services by SMEs since Hungary joined the EU, Mr Borocz said. DHL expects its market in Hungary to expand rapidly over the next five years.
An Post is close to selling off two further subsidiaries as the company awaits a decision on a new price rise application. It is understood the company is involved in ongoing negotiations to sell two courier and distribution firms, and that one of these is JMC Vans Trans Limited. The company has two other courier operations, Waldermar Ltd and Transpost Limited. One of these is also likely to be sold. The purchase price for the two subsidiaries is likely to be well below the EUR80 million the company received for the two top-up companies it sold earlier this year to Alphyra. The decision to sell comes after the company conducted a review of its subsidiaries and associated undertakings. The company is anxious to exit from non-core businesses.
Read More
Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.
