Tag: Courier/Express/Parcels

TNT Express acquires Slovenian domestic express distribution company ‘Door-to-Door’

Posted by | Jun 9, 2005 | |

TNT Express today announced that it has acquired ‘Door-to-Door’, Slovenia’s leading domestic transport company. While TNT has operated in Slovenia through a local agent since 1994, the acquisition of what is the company’s strongest partner in the country now confirms TNT’s position as the leading express delivery company in Eastern Europe.
Jack Hereijgers, General Manager East European Associates, TNT Express commented: “We are extremely pleased about this acquisition as ‘Door-to-Door’ is a respected and professional leader in domestic express distribution with similar values to TNT. It will provide us with a solid foundation from which to develop and grow our domestic and international businesses.”

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US Postal Service (USPS) gaining momentum in the B2C parcel market

Posted by | Jun 9, 2005 | |

The USPS often is overlooked as a competitive threat to UPS, but with 22% of the domestic ground package market, we believe it’s a force to be watched, especially given that the USPS is growing its parcel volumes once again, after a few years of decline. We should remember that the USPS is the low-price leader in many markets and so its improved service is putting pressure on UPS’s pricing in those lanes in which it competes, namely light-weight B2C. We believe the re-energized USPS management is attempting to find new ways to bemore efficient and to this end we believe it will be more aggressive in re-pricing its $1billion annual contract with FDX for providing the air line-haul for the USPS’s Priority Mail and Express Mail shipments. While we see potential margin pressure for FDX, the contract doesn’t expire until 2008 and thus we don’t see any near-term disappointment.

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NewVoiceMedia wraps up deal with Parcelforce Worldwide

Posted by | Jun 8, 2005 | |

Intelligent network services vendor NewVoiceMedia has been selected by Parcelforce Worldwide to provide a network-based inbound call handler service to all of the company’s 53 depots across the United Kingdom.

The deal will improve Parcelforce Worldwide’s management of inbound calls by offering call queuing, overflow between depots, and by automating the handling of simple queries and transactions from customers, ensuring that Parcelforce Worldwide’s staff are more readily available to deal with complex issues.

Parcelforce Worldwide staff who currently answer calls at the depots are not call centre staff, but are involved in the core business of collecting, sorting and distributing parcels. This ensures that customers will speak to someone who is best placed to deal with their enquiry.

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TNT eyes acquisition in Asia, mulls takeover of Royal Mail’s GLS unit

Posted by | Jun 8, 2005 | |

TNT NV may soon acquire a shipping company in Asia to expand its network there and is interested in taking over Royal Mail Group PLC’s unit GLS Holding, German weekly magazine Wirtschafts Woche said in a report to be published tomorrow, citing chief executive Peter Bakker.

‘The US is UPS- and Fedex-land,’ Bakker told the magazine in an interview. ‘And whoever thinks, as Deutsche Post does, he can be profitable there with a 6-8 pct market share is wrong.’

Deutsche Post World Net AG’s package delivery arm DHL last month said it does not want to chase US market share from rival UPS and Federal Express and is reining in its ambitions in North America.

Bakker also said he can imagine taking over Royal Mail’s GLS unit as an independent parcel service, adding the company is ‘looking into every interesting opportunity for an acquisition’.

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Secrets of my success: John Ivers, Managing director, DHL Global Mail

Posted by | Jun 8, 2005 | |

As someone who has spent nearly 25 years dealing with mail, it has been important for me to be able to adapt to the significant changes the UK mail industry has seen over the past few years.

I started out as a fresh-faced economics graduate on a management development programme at Pitney Bowes, where I experienced business at all levels, including general management, sales, customer service, marketing, finance and IT. It taught me that sending and receiving mail is the lifeblood of any business.

Those early days also taught me to listen to your customers. Expectations from customers have significantly changed over the years, and they increasingly want a more personalised service that offers them real value.

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