Tag: Courier/Express/Parcels

Pall-ex partners with Nightspeed

Posted by | Jun 2, 2005 | |

Pall-Ex (UK) Ltd, the pallet distribution network, has launched a unique business partnership with Nightspeed Secure Worldwide Express. The alliance sees the creation of a unique, “one stop shop” parcels, mail and pallet distribution service. “This new service is already online and provides Pall-Ex with a significant opportunity to further expand the range of services we offer to our customers and member hauliers,” said Mrs Hilary Devey, Managing Director of Pall-Ex. Ian Pickford, Managing Director of Nightspeed Secure Worldwide Express adds: “Nightspeed specialises in moving parcels, not pallets. Whilst our trunking operation relies heavily on pallets to aid parcel handling, our ‘sprinter’ type collection and delivery vehicles are not designed for this operation. Pall-Ex is the sector leading expert in palletised freight logistics. Working in partnership Pall-Ex and Nightspeed can offer the best parcel and pallet distribution solutions in the sector.”

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e-Retail Delivery in the UK

Posted by | Jun 1, 2005 | |

A report by Snow Valley for IMRG
Contents
Summary of Findings
Summary of Sector Trends
Section 1 – Delivery Time options
1a. How many delivery time options did the retailer provide?
1b. Where no time options were provided, what was the delivery timeframe?
1c. Was it possible to choose a specific date for delivery?
1d. Was it possible to choose a specific time of day for delivery?
1e. Was it possible to choose Saturday delivery?
Section 2 – Delivery Flexibility…………………………………………………………………………………………………11
2a. Did the retailer specify a time by which the order had to be placed?
2b. Was it mandatory for the order to be delivered to the billing address?
2c. Was it possible to split the order across delivery addresses?
2d. Was it possible to add special delivery instructions?
Section 3 – Delivery Cost……………………………………………………………………………………………………….14
3a. What was the cheapest delivery option on offer?
3b. Did the retailer offer free delivery above a certain order value threshold?
3c. When did the customer first get to see the delivery cost of their specific order?
Section 4 – Delivery Information Quality…………………………………………………………………………………16
4a. On the homepage, where was the link to the delivery information page?
4b. What terminology was used as the link to the delivery information page?
4c. Did the site make it clear that a signature would be required?
4d. Did the retailer offer online order tracking?
Section 5 – Returns Options & Information……………………………………………………………………………18
5a. Was there a link to the returns information from the homepage?
5b. What returns options were available for unwanted goods?
5c. Is original postage refunded if unwanted goods are returned?
5d. Who covers the cost of returning unwanted goods?

P:LibraryB2CE-retail delivery in the UK 05 IMRG Snow Valley.pdf

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Tuffnells in secondary buyout

Posted by | Jun 1, 2005 | |

Bank of Scotland has acquired national express parcels carrier, Tuffnells Parcel Express, in a GBP33m secondary buyout transaction. The buyout provides an exit for existing private equity investors The Phildrew Ventures third fund and 3i, which acquired the business in 1995 for GBP26.2m. 3i, which invested GBP7.5m in the buyout, generated an IRR of over 100% despite the 10-year life of the investment. As part of the transaction the Bank of Scotland has taken a significant minority equity stake with the management team retaining an enhanced majority shareholding in the business.

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DHL to offer high performance residential parcel service in Japan

Posted by | Jun 1, 2005 | |

DHL Smart & GlobalMail has announced a new postal parcel shipping option into the fast-growing Japanese market through cooperation with Yamato Transport U.S.A., Inc., that cuts delivery times by 40 percent and adds new product features.

The product provides a delivery time of 6-7 days and includes customs clearance. The new parcel delivery service also offers additional features such as track and trace, and a returns notification service that informs customers about shipments that could not be delivered. It offers a unique solution for a broad variety of businesses shipping light and heavyweight items. Customers receiving parcels in Japan will be able to choose from six delivery time windows every day, including Sundays and holidays. Serving the increasing demand for a midrange-priced parcel delivery product in that market, the new parcel service is for dutiable and non-dutiable packets and parcels up to 55 lbs. (25 kilograms).

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DHL Express faces unusual challenges worldwide

Posted by | Jun 1, 2005 | |

Nearly two years ago, a surface-to-air missile slammed into a DHL cargo plane as it took off from Baghdad en route to Bahrain with a load of U.S. military mail.

The aircraft landed safely, albeit minus a wing, but the incident was enough to provoke DHL officials to discuss whether it was too hazardous to continue as the G.I. postal service.

Nearly two years ago, a surface-to-air missile slammed into a DHL cargo plane as it took off from Baghdad en route to Bahrain with a load of U.S. military mail.

“It put huge pressure on us as a company to determine what is reasonable risk,” DHL Express Joint Chief Executive John Mullen told the Greater Miami Chamber of Commerce on Wednesday.

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