TNT – people come first in global express industry
Advances in technology, coupled with the greater complexity of the international supply chain, have had a significant impact on the global express industry in recent years.
However, when asked to identify the key factor which makes their businesses successful, leading players in the sector generally point to just one thing – people.
“In my 14 years in the field, I’ve seen the so-called ‘brick-to-click’ transformation, with the old emphasis on warehouse facilities being replaced by a focus on systems solutions,” said Ambrose Linn, deputy country general manager for TNT Express Worldwide (HK).
“The most important thing, though, is still the way you care for your customers and your employees.”
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