Tag: Courier/Express/Parcels

DHL awards Siemens contract for major parcel sorting systems in United States

Posted by | Mar 30, 2005 | |

DHL has awarded Siemens Logistics and Assembly Systems Inc., part of a USD160M contract for the integration and supply of conveying and sorting hardware. The agreement includes the provision of upper-level management software for implementation in DHL’s new letter and parcel sortation hubs. The hubs are located in Wilmington, Ohio; Allentown, Penn.; and Riverside, Calif. These facilities will serve both the air and ground parcel-sorting requirements of DHL as it continues to expand its growing customer base in the United States. Contract terms are undisclosed.

Installation will begin in May 2005 and the systems are expected to be fully operational by September 2006.

“This business partnership with Siemens provides us with the resources we need to fast-track the development of a state-of-the-art hub integration and automation system to improve service to our customers,” said Fred Beljaars, executive vice president for operations at DHL Americas.

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FedEx delivers to customer touch points

Posted by | Mar 30, 2005 | |

FedEx is looking to both operational and relationship touch points to drive customer loyalty.

Operational touch points like phone conversations, online interactions at FedEx.com and driver pickups are important, said Mark Colombo, vice president of strategic marketing and corporate strategy.

But relationship touch points are equally vital, if not more so. As an example, he cited that many people don’t want any contact with the company other than their driver who picks up and drops off packages.

“They don’t want direct mail. They just want a one-to-one relationship with a human being,” he said, noting that some drivers become such a big part of their route’s culture they end up running football pools for their customers. “That drives customer satisfaction and the brand.”

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Two new UPS initiatives deliver environmental benefits

Posted by | Mar 29, 2005 | |

UPS is implementing two new initiatives to protect the environment – 11,000 computers soon will automatically go to “sleep” when not in use, and 14 California facilities have begun purchasing “green” power.

UPS also has joined the US Environmental Protection Agency’s Green Power Partnership.

“Energy conservation and choosing renewable energy sources are just two of the many ways UPS actively pursues its commitment to sustainable business practices,” said Mike Herr, UPS vice president of environmental affairs. “We have always believed that working green and working smart are synonymous.”

The computer initiative is part of what’s known as the ENERGY STAR® Million Monitor Drive. UPS is installing “sleep” software on 11,000 of its computers in Atlanta, Louisville, Towson, Md., and Mahwah, N.J., to conserve energy while saving the company almost USD145,000 per year.

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DHL Philippines considering online payment service to clients

Posted by | Mar 29, 2005 | |

Courier company DHL Express (Philippines) Corp. is considering offering an online payment service to local customers.

The service is seen to complete the end-to-end e-commerce offer of a company that will address a market that is still slow in using electronic commerce services. The online payment service is being developed in conjunction with the redesign of the website.

The local arm of DHL is currently upgrading its website, which is part of the “rebranding exercise” all DHL operations worldwide are going through as a result of the acquisition of Deutsche Post World Net of DHL International in December 2002.

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German DHL Logistics to open centre for Gillette in Poland

Posted by | Mar 28, 2005 | |

German logistics service company DHL Logistics will open a logistics centre in Poland, to be used by the US-based razorblade maker Gillette, in early April 2005.

Gillette’s 18,000 sq m logistics centre, to be located in Dabrowa Gornicza, in the Katowice Special Economic Zone (Katowice SEZ), in southern Poland, will be the largest distribution centre of Gillette in Europe, Katowice SEZ authorities said.

The centre will be build on a 28-hectare land, purchased by the UK-based property developer Parkridge Developments in 2004. DHL Logistics is a business partner of Parkridge Developments and prepares logistics centres for investors in the Katowice SEZ.

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