Tag: Deutsche Post

Deutsche Post: Best Annual Report 2005

Posted by | Sep 6, 2006 | |

Deutsche Post AG has been awarded first place for its corporate reporting in 2005. In this year’s manager magazin’s “Best Annual Report” ranking, Deutsche Post is in top position. Its reporting has thus jumped from sixth place last year, to the top. The elements assessed were the content, financial communication, format, language and reporting efficiency of more than 200 annual reports.

The four expert assessor teams and the independent jury considered that a key factor in its top ranking was the outstandingly high efficiency of the Deutsche Post report. “The annual report is striking for its transparency, and its brevity,” adds manager magazin.

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German forwarders form mail network to take on Deutsche Post

Posted by | Aug 22, 2006 | |

Five German freight forwarding and logistics groups have linked up to form a private mail carrier “ Xanto” to compete with Deutsche Post. The companies are all ex-founder members of parcel carriers DPD and German Parcel (now GLS).

The founders of “Xanto – the LetNet System” are Diehl Spedition, M&M Militzer & Münch, Honold Logistik Gruppe, G.L. Kayser and Cretschmar Cargo along with the management consultant Christian Holland-Moritz who will also act as managing director. Xanto will function as a cooperation network in which up to 100 local and regional mail carriers work together to provide a nationwide coverage while retaining their identity and independent status.

“Xanto is a network which has been created by logistics service companies that are used to cooperating and which will operate independently of publishing houses and large corporations,” declared Holland-Moritz. “With the end of the letter monopoly at the start of 2008, as a private competitor we will be able to offer a nationwide mail delivery service that will lie below the price level of Deutsche Post.”

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Deutsche Post says prices will not be affected by VAT

Posted by | Aug 16, 2006 | |

Deutsche Post, the German postal service operator, says that it will not raise the price of sending letters or parcels for private customers following the increase in VAT in Germany.

The company says that this area of business forms part of its so-called universal services, which are exempt from VAT.

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Deutsche Post receives certificate for quality management in customer service

Posted by | Aug 15, 2006 | |

Customer service’s quality management system in the MAIL division of Deutsche Post fulfills international standard requirements according to DIN EN ISO 9001:2000. That was now also certified to the company as the result of a successful certification procedure.

Costly audits and comprehensive documentation provided the basis of the certification performed by DNV Zertifizierung und Umweltgutachter GmbH. The certificate is valid for three years, during which the certifier reviews the quality management system once annually in the framework of a follow-up audit.

The task of customer service is to fulfill the wishes and requests of the customer, whether these are complaints, questions about products and services or order processing. This should be accomplished quickly and reliably with personal commitment and, last but not least, respectful, friendly and constructive interaction with customers. A quality management system is the foundation for consistently orientating all existing structures and processes toward the customer and the fulfillment of his or her wishes and requests. Weak spots are eliminated, organization gaps closed, and proven solutions systematized and further developed. With EASO (“excellent activities in service organization”), Deutsche Post’s own quality management system developed specifically for this, the company now has at its disposal a recognized foundation at the international level.

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Deutsche Post says suing Deutsche Telekom for 105 mln euro

Posted by | Aug 15, 2006 | |

Deutsche Post AG said it has filed a lawsuit against Deutsche Telekom AG for 105 mln euro worth of payments relating to a dispute over the refurbishment of logistics centres.

Deutsche Post acquired the logistics centres from Deutsche Telekom six years ago, but they were later found to have faults.

The two companies failed to settle the dispute out of court.

A Deutsche Post spokesman could not say when a verdict will likely be made.

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