Tag: DHL

DHL plans to make importing easier

Posted by | May 20, 2008 | |

DHL Express has launched a new campaign to drive growth for DHL Import Express Worldwide, a door–to–door import service solution aimed at simplifying the importing process for its millions of customers.

Import Express Worldwide offers an all inclusive package that combines speed, reliability, and service, states a press release. DHL makes importing simple.

DHL Caribbean’s first fully integrated campaign, it will run from May to December and will include print, interactive, radio advertisements, as well as direct mailers.

The new programme is efficient, reliable and convenient. It is an import service solution that simplifies all import procedures and offers customers a one–stop–shopping solution that manages everything from the logistics and process of an import order to customs clearance. It is the ideal solution for the precision manufacturing, automotive and media industries, among others.

With DHL Import Express Worldwide, the Cayman Islands’ customers can now enjoy the benefits of a have to come expect from DHL Express.

That level of customer service is exemplified in many ways including a dedicated customer service centre where importers have access to a group of have to come expect from DHL Express.

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World Mail Awards 2008 winners announced

Posted by | May 20, 2008 | |

The 2008 World Mail Awards winners were announced yesterday, 19th May, in Budapest, Hungary at a prestigious black tie gala dinner in front of an audience of over 300 senior executives from around the globe. The evening was a fantastic start to the World Mail and Express Europe Conference taking place 20th and 21st May, whilst it offered delegates a prime opportunity to network and celebrate best practices in the industry.
With over 100 entries received this year and an impressive shortlist issued four weeks ago, judges had a tough job on their hands. The independent panel of judges met in Budapest hours before the ceremony to determine the 2008 winners with Hungarian celebrity and television presenter Zsuzsanna Demcsák, presenting the awards in the following categories:

*Corporate Social Responsibility – Sponsored by DHL Global Mail – Royal Mail Group for its Carbon Management Programme
*Customer Service – Sponsored by Western Union – Canada Post for its PERMANENT Stamp
*e-Commerce Sponsored by Saudi Post – Post Danmark for its ecommunication
*Growth – Sponsored by Qatar Post – Australia Post for its Promotional Mail Market Growth Challenge 07
*Industry Leadership – Sponsored by Pitney Bowes – Ulrich Gygi, Chief Executive Officer, Swiss Post
*Innovation – Sponsored by Emirates Post – Post Danmark for its No More application
*People Management – Sponsored by Australia Post – Correos for its The New Technologies & Training Alliance as a change driver at Correos
*Quality – Sponsored by Magyar Post – Post Danmark for its Media Portfolio – Quality in serving every customer needs
*Retail Project – Sponsored by ME News – PayShop (Portugal) S.A. for its PayShop – the most convenient way to pay your bills!
*Security – Sponsored by Royal Mail – Magyar Posta for its Delivery worker protection programme – A security solution by Magyar Posta
*Technology – Sponsored by Intermec – 21 Grams for its iSort application
*Transformation – Sponsored by Triangle – New Zealand Post for its Retail Transformation.

Congratulations to all winners and shortlisted entries and a big thanks to all our sponsors. Triangle Management Services is also proud to announce that next year’s World Mail Awards and the World Mail and Express Europe Conference, will be held in Munich, Germany on 6th – 8th May. If you would like to apply for one or more of the 2009 Award categories, applications will open in January next year!

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DHL to go beyond traditional approach and focus on customer needs

Posted by | May 20, 2008 | |

Going beyond the traditional approach of providing only back office support, DHL Exel Supply Chain’s IT department specifically focuses on customer needs, according to Mark Wettasinghe, CIO of DHL Exel Supply Chain, Asia Pacific.

Wettasinghe highlighted that IT personnel should understand business situations and translate them into opportunities for technology to play a supporting or enabling role.

To align the IT function with business strategy worldwide, DHL’s parent company DPWN sets policies for local IT departments including organisation, role definitions, performance assessment and recruitment.

He expects the department to further evolve into a business unit by itself, providing IT services to anybody within or outside DHL.

DHL also has to deliver pharmaceutical products with temperature tolerance levels within a set time limit. To meet this challenge, the company uses Radio Frequency Identification (RFID) tags with temperature sensors.

The company leverages on pick-to-light technology to minimise turnaround time from customer order to actual delivery. A pick-to-light system uses lights to guide the employee to exact warehouse locations where ordered items are to be picked up. “It’s like GPS, which can help you find the shortest or fastest route to town,” said Wettasinghe.

Wettasinghe makes customers’ requests for customisable services as business cases before top management. “I always tell the boss that if the customer is willing to pay, wouldn’t it be worthwhile that for every dollar DHL puts in, the company gets back two dollars in return?”

However, he pointed out that when it comes to providing services internally such as for ERP, finance or HR systems, associated IT costs “have to come down”.

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DHL Russia to launch cargo flights from St. Petersburg to Helsinki

Posted by | May 19, 2008 | |

DHL plans to launch regular cargo flights this month from St. Petersburg to Helsinki in cooperation with an undisclosed St. Petersburg-based operator under its planned $250 million investment in the country by 2010, Russian media reported.
The Antonov AN-26, a twin-engined light turboprop transport aircraft originally made in Ukraine, will effect 5 cargo flights a week. By 2010, the company expects to increase the number of domestic flights to seven. The freighter has the capacity to transport about 5 tons of cargo and expected to fly 2-3 tons per flight initially. If the launch of the new cargo flights turns out to be profitable, DHL might buy AN-26 from the Russian partner. The value of the freighter is estimated to about €500,000, Adrian Marley, managing director of DHL Russia, said in a statement.

DHL has been operating in Russia since 1984. The company has more than 130 offices and agencies and a fleet of more than 550 vehicles in the country.

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Borderlinx announces agreement with Citibank Singapore and DHL Express

Posted by | May 19, 2008 | |

eCommerce business Borderlinx has signed an exclusive five year agreement with Citibank Singapore Ltd to enable Citibank customers in Singapore access the U.S. eTail market. In addition, Borderlinx has signed a five year contract with DHL Express.

Citibank and Borderlinx’s agreement gives shoppers in Singapore the opportunity to access the very best range of products from U.S. eTailers, and take advantage of lower prices. This service – ‘GlobeShopper’ – provides Singaporeans the convenience and flexibility to shop on US websites that do not either ship to locations outside of the US, or accept foreign-issued credit cards. GlobeShopper includes a free concierge service and the opportunity to consolidate shipments – giving Citibank customers further cost savings.

Borderlinx has a range of solutions that eTailers can take advantage of. These can either be integrated directly into their transactional platforms, or can operate as a stand alone system used directly by the consumer without impacting the eTailer’s existing systems, processes or manpower. Borderlinx’s service enables an eTailer’s products to be immediately available to the international marketplace. Consumers using the service can order from multiple eTailers, and consolidate and store their purchases at a single point prior to shipping, thereby reducing unit shipping costs.

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