Tag: DHL

DHL expands its EXPRESS4YOU service with re:charge cartridges partnership

Posted by | Mar 20, 2008 | |

DHL Express has expanded its DHL EXPRESS4YOU service nationwide, by partnering with re:charge cartridges, the largest suppliers of refilled/recharged printer cartridges in Ireland. The expansion the DHL EXPRESS4YOU service, which is part of the DHL SERVICEPOINT concept, provides customers with access to DHL’s domestic and international services through any of re:charge cartridges 33 branches nationwide.

The DHL EXPRESS4YOU service was launched last year in Ireland with DHL offering companies and members of the public a simple, secure and cost-efficient way to send their documents or parcels worldwide. This new partnership has enabled DHL to respond to the growing demand for a more local DHL EXPRESS4YOU service.

Noel Byrne, Sales & Marketing Director, DHL Express said ‘DHL has positioned itself as a forerunner in offering this convenient, easy-to-use, cost-effective express delivery solution. This partnership enables DHL to draw upon re:charge cartridges local network and nationwide footprint, to provide convenience to our customers.’

Mark Greene, Marketing Director of re:charge cartridges spoke at the launch: ‘Partnering with DHL Express is a natural extension to our commitment to both businesses and the public. Customers can now not only re:charge their ink cartridges, pick up stationery and get advice on printing but they can now have access to a reliable and cost-efficient local and international delivery service through our network of 33 branches.’

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DHL Express Russia customer service recognized with industry award

Posted by | Mar 20, 2008 | |

DHL Express Russia was given the highest possible recognition by industry peers.
Customer service quality at DHL Express Russia was given the highest possible recognition by industry peers at the “Russian and CIS Call Centre Awards”, held during the “Call Centre World. Russia/CIS – 2008” International Forum at the end of March.
The forum, which entered its seventh year in 2008, is the major large-scale industry gathering for Call Centres in Russia and the CIS. It brings together specialists and business leaders from Russia, the Ukraine, Kazakhstan, Uzbekistan, Azerbaijan, Kyrgyzstan, Belarus and other countries in the region, as well as guests from Europe, the Middle East and the US.
The “Russian and CIS Call Centre Awards” serve as an industry benchmark, rewarding best in class standards and quality in call centre activity. Candidates for each award are expected to demonstrate effective customer service, which contributes to customer loyalty and retention, and good working conditions for call centre staff – the foundations of any successful call centre.

All candidates are actively tested on a “mystery caller” basis by a jury of recognized industry consultants, managers, business trainers and journalists. DHL Express participated in the awards for the first time in 2008, entering the three categories of “Best Corporate Culture”, “Best Training for Call Centre Staff” and “Team of the Year”. Despite stiff competition from other leading brands in the Russia & CIS market, DHL Express ‘swept the board’, taking home the top prize in each category.

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DHL turns to the next chapter in UK publishing

Posted by | Mar 19, 2008 | |

Supply chain expert provides delivery service at London Book Fair
Taking the theme of The Next Chapter, DHL will be on stand U575 at this year’s London Book Fair (14 -18 April 2008, Earls Court), highlighting its full range of services for the publishing industry, which is currently facing similar threats to those experienced by the retail supply chain, most notably ‘route to reader’ issues.
DHL provides innovative supply chain solutions to 85% of the UK publishing industry.
Mark Siviter, Executive Board Director from DHL, is heading a multi-functional group from across the supply chain business that has been created to serve the publishing sector. He explained that the sector has a number of significant challenges it needs to overcome over the next decade.

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DHL honored with

Posted by | Mar 18, 2008 | |

DHL today announced it has received the “Chairman’s Above and Beyond Award” from Employer Support of the Guard and Reserve (ESGR). The Ohio Committee of the EGSR annually recognizes those individuals and organizations that demonstrate outstanding service to the nation’s defense through continuing support of the National Guard and Reserve service members and their employers.

An employee based in Ohio nominated DHL for the Award due to the support he received over the years as a reservist. The nomination was reviewed for higher consideration of DHL’s overall support for military duty of its employees in the State of Ohio. DHL was awarded for going “above and beyond” the legal requirements of the Uniformed Services Employment and Reemployment Rights Act (USERRA) over the past year for granting leave and providing support for military duty by its employees.

The “Chairman’s Above and Beyond Award” is awarded at the State Committee level, and is approved by the Committee Chair. The “Chairman’s Above and Beyond Award” is given to honor the Employers of Reserve Component members who have gone above and beyond the requirements of the Uniformed Services Employment and Reemployment Rights Act (USERRA). ESGR’s goal is to support America’s employers who share their employees with the Department of Defense to ensure our National security.

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Blue Dart to replace Boeing 737 with 757

Posted by | Mar 17, 2008 | |

Move will help the company increase its carrying capacity without increasing fleet size.

The Chennai-based air cargo company, Blue Dart Aviation, has decided to replace all its four ageing Boeing 737 cargo aircrafts with the Boeing 757. The move is primarily aimed at augmenting carrying capacity without increasing the current fleet size of seven.

Last year, the company inducted a 757 freight carrier, which was its seventh from DHL Expresses’ European Air Transport. DHL Express holds 81 per cent stake in Blue Dart.

Tushar Jani, chairman, Blue Dart Aviation, said, “We cannot increase our fleet size because of lack of parking space at airports and hence will replace the Boeing 737 with Boeing 757.”

The company intends to have a mix of leased and owned 757-200 SF (special freighters). At present, the cost of a Boeing 757-200 SF (special freighters) is about USD 80-85 million.
The replacement of aircrafts will help the company increase its carrying capacity by 32 per cent from 148 tonnes to 196 tonnes by the end of 2011.
The replacement initiative comes at a time when the company is optimistic about starting scheduled overseas operations, perhaps this year.

Company executives said the move would help improving aircraft utilisation due to increased flying hours. The company currently is evaluating commercial viability of flying to overseas destinations.

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