Tag: DHL

DHL UAE provides web-based service for complete accounting transparency

DHL UAE has launched a web-based service called ‘MyAccount’ which it claims will provide complete transparency for all invoicing and account services 24/7 through real time accounting and tracking information.

The MyAccount service offers easy access to account and billing information, and is ideal for customers who wish to determine the charges on their shipments before the goods are delivered, DHL UAE said. Providing easy online access, the service also allows customers to view shipment information such as tracking shipments in real time.

The system also enables the accounting departments of DHL’s customers to view their invoices electronically and load the charges in their system, thus saving paperwork and time.

“MyAccount is a simple to use web-based service that gives customers greater control of their accounting requirements every step of the way, and allows DHL to deliver results faster, with greater transparency,” said Janet Jweihan, DHL UAE Country Manager.

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Deutsche Post reviews its U.S. road map

Earlier this decade, Deutsche Post AG vowed to blanket the U.S. with its yellow DHL trucks and make big inroads against express-delivery giants United Parcel Service Inc. and FedEx Corp.

Since then, the deep-pocketed German company has signed up few customers and spilled lots of red ink on U.S. soil. Now, after investing billions of dollars, the company is considering a variety of options to turn around its U.S. express-package-delivery business. One of them, say people familiar with the matter, is a retreat. In an interview, Chief Financial Officer John Allan said Deutsche Post intends to retain “a significant presence in the U.S.,” but he wouldn’t rule out any other scenarios, such as giving up a controlling stake in its U.S. express business. “We’ve got a very open mind,” he said. He said Deutsche Post is exploring several options, some of which are “more straightforward and easy” and others that could require more time.

Still, there should be clarity in “a matter of months,” he added. Analysts speculate management could seek extreme steps such as rolling back or even selling its ground network and other parts of the U.S. business. But some industry insiders question whether large rivals such as FedEx, UPS and the U.S. Postal Service would be interested. Deutsche Post, UPS and FedEx declined to comment on possible talks. A postal-service spokesman said he was unaware of any discussions. Last week, Deutsche Post disclosed it is writing down EUR 600 million (USD 887 million) of its fixed U.S. assets. Its U.S. package-delivery business is saddled with annual losses of nearly USD 1 billion and a market share that remains below 10pct.

The U.S. woes represent a rude awakening for Deutsche Post, which over the past decade has transformed itself into a globe-trotting delivery-and-logistics behemoth. During the first nine months of 2007, it rang up about 60pct of its EUR 46.55 billion in revenue outside Germany. The international express-parcel business, flying under the DHL banner, is active in more than 200 countries and enjoys leading positions in Europe and Asia.

In 2003 the former state monopoly made a big bet on the U.S., paying a bit more than USD 1 billion to acquire Seattle-based Airborne Express, giving it a significant presence in the country overnight. Data on U.S. market share are difficult to parse out because the companies look at different measures; Deutsche Post cited industry estimates that it has about 7pct to 9pct of the U.S. air and ground package deliveries, trailing UPS and FedEx by a wide margin. But it has struggled to integrate Airborne with its DHL network. The company lost about a tenth of its U.S. customer base in late 2005, when time-sensitive packages sat on runways as it transferred traffic from its main DHL air hub in Kentucky to Airborne’s Ohio hub.

Deutsche Post has spent heavily to expand the thin ground network it inherited, an attempt to build up in a few years what UPS and FedEx developed over decades. After initially predicting its U.S. express would turn profitable in late 2005, Deutsche Post recently said it no longer expects to reach its latest break-even target next year. The losses in the U.S. have weighed on Deutsche Post’s share price, which has budged little since its initial public offering in 2000.

“It’s a problem that doesn’t seem to go away. Now I think they’re finally addressing that,” said Per-Ola Hellgren, an analyst in Mainz at Landesbank Baden-Württemberg. Much of the push appears to be from Mr. Allan. Since succeeding Deutsche Post’s longtime chief financial officer in October, he has moved to cut costs and mend ties with investors who criticized the company for focusing too much on empire-building at the expense of profits.

Deutsche Post also recently said it plans to raise EUR 1 billion from real-estate sales and inked an information-technology-outsourcing deal with Hewlett-Packard Co. to save another EUR 1 billion. Finding a solution for the U.S

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“AeroLogic” unveiled as name of new cargo carrier joint venture between DHL Express and Lufthansa Cargo

Charles Graham, Chief Executive Officer DHL Aviation, and Carsten Spohr, CEO and Chairman of Lufthansa Cargo AG, today launched the new cargo carrier “AeroLogic” at an event in Frankfurt. DHL Express and Lufthansa Cargo each have a 50 per cent stake in AeroLogic, which will be based in Leipzig/Schkeuditz at Leipzig/Halle Airport.

The AeroLogic logo will be emblazoned in grey and yellow on the fuselage of the Boeing 777-200LRFs with which the new airline will launch its operations next year.

Both managers are confident that the new venture will benefit from the continued growth in transcontinental traffic.

Alongside building up the fleet and route network, AeroLogic has recruited a new management team to strengthen the airline. The experienced team is headed up by joint Managing Directors Dr. Thomas Papke (formerly Lufthansa Cargo) and Thomas Pusch (formerly DHL Express) and consists of Josef Moser as Director of Flight Operations, Wolfgang John as Director of Human Resources, Christian Schmucker as Director of Maintenance and Boris Hueske as Director of Finance.

AeroLogic will launch operations in Leipzig at the start of the 2009 summer timetable.

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US integrators boost air freight services outside home turf

UPS and FedEx have expanded their air freight services, predominantly in Asia. Rival DHL, meanwhile, is facing calls for a retreat from the US.

FedEx is out to get a larger share of the intra-Asian air freight market. On January 10, the integrator launched an economy door-to-door service for shipments between 10 markets in the region as well as for exports from these areas to North America and Europe.

The new “International Economy” offering is a day-definite product with transit times that are typically one or two days longer than the FedEx’s premium service. On intra-Asian legs, this means usually two business days, whereas shipments to the US or major European centres take three to four business days on average.

At this point, the service is available in Australia, mainland China, Hong Kong, Japan, South Korea, Malaysia, New Zealand, Singapore, Taiwan and Thailand. In March, FedEx plans to extend it to Indonesia, the Philippines and Vietnam.

Small to medium-sized companies are the main target group of the new offering. According to the integrator, the product addresses the needs of customers in Asia who look primarily for reliability and cost efficiency.

Individual packages must weigh 68 kilos or less, but there are no weight restrictions on multi-piece shipments. The service includes Customs clearance and a money-back guarantee.

UPS has overhauled its international air freight portfolio, with the emphasis on markets outside its US home turf. The new line-up, which features three products, is a move to integrate the company’s air freight services into a single portfolio along the lines of its express parcel set-up.

Rival DHL is facing a bigger challenge to get its house in order, according to major Wall Street firms. Over the past couple of months, Bear Stearns and Morgan Stanley both released studies that characterised the express outfit’s foray into the US market as a loss-making disaster with no black figures in sight.

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DHL Japan opens its new package drop-off center

DHL opened this new Express Center in the KNT Tourist Nihonbashi Sales Office under a business entrustment agreement with KNT Tourist Co., Ltd., a travel agency operated by Kinki Nippon Tourist Co., Ltd. The new Express Center will accept documents and packages dropped off at the facility by DHL account holders.

Notably, the new DHL Nihonbashi Express Center is the first location in Japan to offer the DHL Simple Pack Service, an easy-to-use service featuring a simplified fee structure. The DHL Simple Pack Service offers dedicated envelopes and boxes, the fees for which are not calculated according to weight but rather according to destination zone (Asia Pacific, America, or Europe / Other regions). These fixed fees are not subject to adjustments based on monthly rate fluctuations in jet fuel surcharges.

The DHL Nihonbashi Express Center is located in the historic Nihonbashi area, Japan’s financial center and an important business district with roots dating back to the Edo Period. The large concentration of companies and proximity to the Shin-Nihonbashi Station and many other JR and subway stations mean convenient access for customers to drop off shipments on their way to/from work, as well as while shopping or other leisure activities. The new Express Center is expected to meet the anticipated high demand from not only corporate customers but also office workers, business travelers, as well as tourists who wish to send personal shipments to overseas destinations.

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