Tag: DHL

Ireland: Compensation made available for poor postal services

Posted by | Dec 19, 2007 | |

The ‘Complaints and Dispute Resolution Guidelines’ for postal service providers will see this implemented over 20 of Ireland’s 31 postal service providers.

Comreg yesterday issued the guidelines, which cover An Post, but also companies like Cyclone Couriers, Olympus, and Nightline, some of Ireland’s larger courier firms.

The new guidelines do not cover larger delivery firms such as Fedex, DHL and SDS, but this may change when the postal service industry is liberalised under EU laws in 2011 and is opened up to greater competition.

People can now be compensated by postal providers for delays in delivery of over seven days, damage or loss. It also says a postal service provider must display a simply explained complaint and dispute resolution procedure.

This will lay out the timeframe for a complaint to be made, a timeframe for receipt of answer and a guideline to compensation payable, which can be paid back in either cash or a number of stamps.

Comreg has brought in these regulations with the aim of maintaining into the future a “confidence to postal consumers that the postal industry maintains consistent complaints and redress standards”.

The company will have to refund costs and also pay compensation if it is found to be at fault.

The only time these guidelines do not apply is in the case of any form of industrial relations issue, such as a postal strike.

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ANA in challenge to DHL and FedEx

Posted by | Dec 18, 2007 | |

All Nippon Airways plans to challenge DHL and Federal Express in Asia by joining forces with two Japanese transport groups to launch a door-to-door express parcel service.
The airline will take a 34 per cent stake in the venture, targeting business-to-business customers, according to a memorandum of understanding signed yesterday.
Nippon Express, the general transport company, and Kintetsu World Express will each take a 28 per cent share while other forwarding groups will take the remaining 10 per cent.
The venture is to begin operating next April. The name and total investment have not been decided.
The business will use a freight hub developed by ANA on Okinawa, close to mainland China. ANA will provide aircraft, while Nippon Express and Kintetsu will contribute ground-based logistics.
European and US delivery groups dominate the Asian express parcel market and are adding infrastructure. Germany’s DHL, which leads with about a one-third share, said last month it would build a USD 175m north-east Asian hub in Shanghai.
Second-ranked Federal Express opened a Chinese domestic hub this year and plans to shift its Asia-Pacific centre from Subic Bay in the Philippines to a larger facility in Guangzhou in 2009.
Satoru Aoyama, analyst at Fitch Ratings, said a challenge for the ANA venture would be to draw custom from outside the three partners’ roster of Japanese clients.
“To challenge the big companies they will need to invest heavily,” he said

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DHL opens new Korea service centre

Posted by | Dec 18, 2007 | |

DHL Express Korea officially opened its service centre in Suwon, Gyeonggi Province, allowing it to strengthen the logistics network in the region.

The Suwon Service Centre in Youngtong-gu, Woncheon-dong, is part of the company’s plans to improve its domestic network infrastructure to provide more efficient services.

DHL Express Korea has been steadily investing in the local market for the past few years, opening ten new and renovated service centers in the past two years. The centres are part of DHL’s strategy to strengthen its leading position in Korea’s express and logistics market.

Alan Cassels, country manager of DHL Express Korea, said the new DHL service center in Suwon allowed the company to further strengthen service capacity, particularly in support of major exporters, providing better and faster services to customers with even greater efficiency.

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DHL ready to deliver for national children's charity drive (U.S.)

Posted by | Dec 18, 2007 | |

This month, DHL is kicking off its support for Variety, a multi-million dollar philanthropic organization that assists children with disabilities through the efforts of volunteers, corporate contributors and local business men and women. DHL will be delivering heart-shaped pins to thousands of movie theaters around the country for the Gold Heart Pin Campaign, Variety’s signature fundraising endeavor, with in-theater sales of the pins benefiting children with special needs.

Running through March 2008, the Gold Heart Pin Campaign is a unique partnership between Variety, DHL, and the motion picture industry that raises approximately $2 million annually for children across the U.S.

This year, Variety celebrates 80 years of helping children in communities around the country who need it most by providing funding and allowing millions of children with disabilities greater freedom and opportunities. Variety raises money through local chapters that focus on support for children in their communities, as well as “Variety Kids on the Go!”, a durable medical equipment grant program.

DHL has also provided shipping support for Variety’s Lifeline division, which offers urgent medical care to children in developing countries around the world.

DHL supports a variety of corporate citizenship initiatives – from disaster relief efforts, to children’s health needs and special programs. DHL employee groups and DHL airline partners around the country are participating in local toy drives and food drives this holiday season. In cities across the U.S., DHL employees are also working with America’s Second Harvest to collect and deliver donations that benefit the largest hunger-relief organization in the United States.

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DHL Express France to delivery winter clothes

Posted by | Dec 17, 2007 | |

DHL Express France said it will again provide express delivery of winter clothes and skiing equipment to retail outlets in France and Europe this year, including international shipments for skiing equipment manufacturer Eider.

From now on until the end of March, DHL teams will handle more than 100,000 parcels amounting to 1,300 tonnes and deliver them to the summits of more than 90 major mountain resort areas in France as well as to big European cities.

In extreme winter and difficult traffic conditions, the DHL Express teams of Annecy, Chambéry, Voreppe, Grenoble and Besancon will handle volumes that could be more than 60 pct higher than normal business. DHL said it will support its clients by recruiting additional staff, providing additional vehicles, adapted routes and longer opening hours.

The biggest manufacturers of winter sports equipment like Rossignol, Dynastar and Eider rely on this service, DHL said. This winter, Eider has chosen DHL France for international express delivery of its sports equipment and winter clothes to European stores in 48/72 hours. DHL Express teams from Annecy and Besancon will deliver more than one tonne of winter clothes and skiing equipment for Eider, picking up the goods at its production site to transport them via lorries to English, Belgian, Spanish, Swiss, Italian, Dutch and Austrian retail outlets.

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