Tag: DHL

Virtual Journey into the Future of Logistics

Posted by | Oct 17, 2007 | |

The theme portal “Trends in Logistics” offers practical case studies, animations, and video clips of how, for example, an RFID chip works or what exactly is meant in logistics by the term “rendezvous management”. Specialist articles written by renowned logistics experts from research and practice complement the content of the new theme channel which can be found at www.dpwn.com/future. All delegates attending the 24th German Logistics Congress are invited to a live presentation being given by DHL in Room Charlottenburg 1 at the InterContinental Hotel in Berlin between October 17 and 19 where they can gain a detailed insight into logistics of the future.

According to figures produced by the German Logistics Association (BVL), some 2.6 million people are employed in the German logistics industry and account for around EUR 170 billion in annual revenue. After engineering logistics is the second biggest industrial sector in Germany. The BVL also states that the sector is growing at an annual rate of six to seven percent and has calculated the share of logistics work outsourced to external service providers by trade and industry to be an average 32 percent. On the “Trends in Logistics” web portal a sequence entitled “The Logistics Phenomenon” examines how general trends such as outsourcing, globalization, and deregulation will affect modern-day logistics.

The homepage of Deutsche Post World Net not only underlines the Group?s position as a leader in the field of logistics innovation but demonstrates just how fascinating the world of logistics is in reality. At DHL trends are turned into marketable logistics solutions and a number of these, including RFID and telematics, are now explained online and are easily to understand. Among a wide range of fascinating content Deutsche Post World Net also includes a logistics glossary which offers more transparency in the often highly complex language used in the world of logistics.

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DHL USA wins top award for service quality campaign

Posted by | Oct 17, 2007 | |

DHL announced today that it has received a PR Platinum award from PR News, the highest honor given by the public relations industry magazine. DHL won in the Employee Relations category for the successful launch and execution of its “I’m On It” campaign. The campaign articulates DHL’s brand promise of delivering a superior customer experience into employee terms by innovating internal communications to drive positive business results.

DHL’s internal brand campaign provides a platform that explains employees’ roles in a customer-driven culture by focusing on taking ownership of issues in order to achieve the highest levels of service. “I own it, I am accountable, I am responsive and I will follow through,” are key messages behind the campaign.

The campaign has been infused into all communications activities including materials focused on employee heroes, executive communiqués, townhall meetings, web casts, all-employee launch events, executive voice mails, posters, scripts, field communications, employee recognition/awards and ongoing communications.

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DHL USA wins award for secure quality campaign

Posted by | Oct 17, 2007 | |

DHL announced today that it has received a PR Platinum award from PR News, the highest honour given by the public relations industry magazine. DHL won in the Employee Relations category for the successful launch and execution of its “I’m On It” campaign. The campaign articulates DHL’s brand promise of delivering a superior customer experience into employee terms by innovating internal communications to drive positive business results.

DHL’s internal brand campaign provides a platform that explains employees’ roles in a customer-driven culture by focusing on taking ownership of issues in order to achieve the highest levels of service.

“The ‘I’m On It’ campaign is more than just a slogan, it has galvanized the Company towards the common goals and focus of responsiveness and taking ownership,” said Karen M. Jones, Senior Vice President of Corporate Marketing and Communications for DHL. “Internal surveys reflected the campaign’s success in helping engage our workforce, bridging gaps where needed, and driving individual actions to focus the company on service and responsiveness.”

The campaign has been infused into all communications activities including materials focused on employee heroes, executive communiqués, town hall meetings, web casts, all-employee launch events, executive voice mails, posters, scripts, field communications, employee recognition/awards and ongoing communications.

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DHL buys Israel's Flying Cargo

Posted by | Oct 16, 2007 | |

International shipping giant DHL announced Tuesday it had bought the international delivery line of Israel’s Flying Cargo. The USD 100 million deal is pending approval by the Israel Antitrust Authority.

The Flying Cargo Group was formed in 1982 by Avi and Danny Reich, providing international delivery services, as well as various shipping, logistics and cargo insurance services.

Once the sale is finalized, the Reich brother will remain owners of the Flying Cargo Group’s other divisions.

DHL, one of the world’s leading international delivery companies, with some 220 bases around the world, is not expected to make far-reaching changes in Flying Cargo’s international delivery division’s management.

“The fact that the world’s leading shipping company decided to buy Flying Cargo is a testimony of trust in the company’s line, its management and its employees,” said Danny Reich.

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DHL Japan now guarantees time definite delivery service for parcels to the U.S.

Posted by | Oct 16, 2007 | |

DHL announced the expansion of its Time Definite Delivery (TDD) service to the United States to include parcels, offering customers in Japan an enhancement of its popular service that guarantees delivery of their important parcels to major U.S. business centers by noon the following business day.

DHL began offering guaranteed MidDay Express service for documents bound for New York, Los Angeles and San Francisco in April 2007, and with handling volume growing steadily, has decided to expand service coverage to include destinations in Boston and Chicago, as well for parcels with a declared value of up to US$2,000. Customers in Japan sending parcels to these U.S. cities now can opt for guaranteed delivery by noon the following business day for an additional 3,000 yen, on top of standard shipping rates.

Six months after the launch of TDD service for U.S.-bound documents, the U.S. currently ranks fifth in handling volume among the 40 countries served from Japan by DHL’s Time Definite Delivery service. DHL expects strong demand for the U.S.-bound MidDay Express parcel service, especially among Japanese manufacturers of semiconductors, electronic/automotive parts and machine tools.

Using TDD services is easy: customers simply contact DHL’s Customer Service and a DHL courier will be dispatched to collect shipments at designated locations for delivery the following business day . Customers can track their shipments via the DHL website, and are notified via telephone, e-mail or facsimile once the delivery has been made. If the delivery is not made by the agreed time, DHL will notify the customer and follow up with a report on the cause of the delay. If DHL is responsible for the delay, DHL will reimburse all shipping costs in accordance with the terms and conditions of its Money-back Guarantee.

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