Tag: DHL

Blue Dart wins Best Cargo Airline award

Posted by | Oct 5, 2007 | |

Blue Dart Express Limited, South Asia’s premier integrated express courier and package distribution company, has won the “Cargo operator of the year (Cargo Airline)” award presented at the Express, Logistics & Supply Chain Conclave. The awards were instituted by IndiaTimes Mindscape along with the Business India group. A C Neilson was accredited with the research for the awards nominee’s and the winners.

Blue Dart was adjudged winner in this category for its size of network, reliable service, range of products and value added services, introduction of new products and services and cost efficiency.

Blue Dart took a bold futuristic step and set up India’s first dedicated cargo aviation infrastructure with its own ground handling and maintenance capability way back in 1996. Till date it is the only domestic cargo airline with a fleet of jet aircraft – 2 B757s and 4 737s offering an unrivalled payload of 300 tonnes each night across 62 route connections. Blue Dart is firmly positioned as the market leader in the domestic air express segment with 41.7 pct market share.

Blue Dart was also awarded the CAPA “Cargo airline of the year Merit Award” in 2006.

DHL, which holds 81.03 pct stake in Blue Dart, bagged the “Express Operator of the Year Award”. Mr Craig Grossgart, Country Manager, DHL Express India received the award on DHL’s behalf.

About Blue Dart: Blue Dart, South Asia’s premier courier, and integrated express package Distribution Company, offers secure and reliable delivery of consignments to over 17,500 locations in India.

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DHL receives honours for employee engagement and recognition programs

Posted by | Oct 4, 2007 | |

DHL announced today it has been honoured with the third annual Carrot Culture(R) Award at the 2007 Executive Recognition Summit held at the Waldorf-Astoria Hotel in New York City. DHL was selected over a number of other companies for its successful implementation of employee engagement and recognition programs in promoting a customer-focused culture.

O.C. Tanner Recognition Company, the world’s leading provider of employee recognition solutions, presented the award to DHL this year, citing the Company’s commitment to using rewards and recognition to enhance employee engagement, attract and retain employees, boost overall productivity, and drive successful business results. The Carrot Culture Award is based on the New York Times bestselling book “The Carrot Principle.”

DHL was citied for significant improvements in employee satisfaction, achieving best-in-class scores as measured by a 2007 employee opinion survey. DHL also raised overall awareness and utilization of its recognition programs, showing a 330 percent increase in program participation.

DHL was also recognized for using strategic recognition to:
– Reinforce its brand of responsiveness and customer-centric principles among its employees
– Help managers understand why recognition is important and creating meaningful tools to execute the strategy
– Successfully measure employee satisfaction, and
– Use shared best practices with other companies in support of the concept of recognition as a key aspect of the employee work experience.

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Capgemini and DHL assess evolution of business after-market services strategy

Posted by | Oct 4, 2007 | |

Research published today by Capgemini, in partnership with DHL Exel Supply Chain, reveals that after-market service revenues, as a percentage of total company revenue, are set to rise by 50 pct over the next five years. After-market services include exchange, return and repair logistics for the engineering and manufacturing, and hi-tech industries. On average, manufacturing companies are already harvesting 25 pct of their profits from this area. Putting the after-market service at the heart of the company’s product strategy has resulted in considerable investments in optimizing the after-market supply chain.

The large majority of E&M companies today are already experiencing profit margins between 10 and 50 pct in service management. However, E&M companies are expecting even larger profit margins in the next five years.

Roy Lenders, Global Vice President for Logistics and Fulfilment, Capgemini, added:
“Today’s findings reveal that whilst the hi-tech industry is considered a front runner in service logistics developments, it is still five years behind the engineering and manufacturing industry in terms of globalization. But the latter are encountering more difficulties in delivering consistent service and in meeting the service level expectations of their customers. While hi-tech companies are aiming to provide short response times only where necessary and moving to cost efficient service modes where possible, E&M companies are facing ever increasing business requirements. Global reach and consistency are a core focuses in this industry, more than in hi-tech.”

Jacob Verhagen, Vice President, Sales and Marketing, Global Service Logistics, DHL Exel Supply Chain, stated: “This study reveals the extent to which our manufacturing customers are increasingly viewing service management and service logistics as a differentiating factor in setting themselves apart from their competitors. After building an effective service supply chain over the years they are now using this as a vehicle for service differentiation. In an increasingly complex operating environment, centralized supply chain management is a hot topic in most of our customers’ boardrooms and now is a high priority as a core part of business.”

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DHL announce that KEBA will install a further 1500 Packstations

Posted by | Oct 3, 2007 | |

Andrej Busch, Member of the Board, DHL Germany, announced the installation of another 1,500 PACKSTATIONS additional to the existing 850 systems in Germany. The supplier for the systems is the Austrian company KEBA again. The world market leader KEBA has installations of similar systems in Austria, Norway and Qatar.

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DHL introduces new product

Posted by | Oct 3, 2007 | |

As of the 1st of October, DHL, the world leader in express delivery and logistics market, will be offering its customers in Russia a new product – Domestic Transport Collect Cash. The recipient will now be able to pay for the shipment in cash. Until now this type of product was available for those customers that had an account with DHL.

At present Domestic Transport Collect Cash product is available for Moscow-based customers only. In the nearest future the company plans to introduce this product in other cities of Russia.

The payment procedure for Transport Collect Domestic shipments will be as follows. The recipient will have to contact DHL office, sign a shipment agreement and make a prepayment. DHL will take care of arranging the shipment pick-up from the consignor and its delivery to the final destination. Upon arrival, the shipment will be weighed to determine the final transportation fee to be paid by the consignee. As soon as final payment has been provided, the shipment will be handed over to the customer.

By using Domestic Transport Collect Cash product one can ship documents and goods across Russia by the end of the working day. In addition the customers may use DHL packing solutions and insurance.

Transport Collect products are traditionally in high demand with DHL regular customers that have an account with the company. By introducing new forms of payment, DHL expects to attract new customers and provide more opportunities for those who have been using DHL services for a long time.

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