Tag: DHL

Fedex and DHL lead customer surveys for transportation and warehousing in Mexico

Posted by | Sep 24, 2007 | |

A recent market study conducted by InfoAmericas included telephone interviews with 50 manufacturing company executives in Mexico City, Monterrey, Guadalajara and San Luís Potosí (22 percent of them decision makers for logistic providers contracting) revealed that, in Mexico, the “top-of-mind” leaders for transportation and warehousing companies are FedEx, followed by DHL and K+N tied for second, and UPS in third place. Respondents mentioned DHL most frequently as a second alternative, followed by FedEx and the duo K+N & UPS.

Branding managers measure top-of-mind awareness as an indicator of positioning within specific target market. Being the first brand mentioned by potential consumers surveyed is a good indication of an intention to purchase goods or services from the mentioned company.

Inadequate infrastructure limits Mexico’s competitiveness and impedes the functional integration of productive chains, from raw materials to finished and delivered products. Interviewees ranked standard government built (free) roads as the worst Mexican transportation infrastructure mode (6.2) followed by and railroads (6.5), well behind the better-scoring toll highways (8.0) and air and sea ports (7.9), both of which are privately built and managed.

Equally compelling and much less costly is the call to open up Mexican domestic trucking to international ownership, presently barred under the auspices of the NAFTA. Cross border logistics in Mexico have achieved their efficiency levels thanks to the investments by players like UPS, FedEx and DHL as well as YRC, K&N, Panalpina, and others. Their technology and global best practices are essential to raising competitiveness. They have been a shot in the arm to Mexico’s cross-border sector – now they are needed in Mexico’s domestic trucking market.

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DHL Global Mail implements Radio Frequency Identification technology for quality checks on international mail

Posted by | Sep 24, 2007 | |

DHL Global Mail, Deutsche Post World Net’s International Mail division, today announced that it is the first in the mail industry in Asia Pacific to implement Radio Frequency Identification (RFID) across multiple countries in the region. Based on an Automatic Mail Quality Measurement (AMQM) system, this effort is aimed at improving quality control checks for its mail logistics chain. The AMQM system, which has been installed in the mail terminals in Sydney, Hong Kong and Singapore, complements DHL Global Mail’s AMQM system in other regions. It is an enhanced service that provides greater visibility of the mailing process from the point when letters are posted to the last-mile delivery.

RFID tags based on the AMQM system will be utilized on selected international mail pieces between mail hubs, such as for example Frankfurt to Hong Kong, and between mail hubs and postal operators to regulate and enforce stringent quality control on the mail logistics chain to ensure mail pieces are delivered within the stipulated time frame to recipients. The data derived from the system will be used to optimize routing options for customers.

Key benefits for DHL Global Mail’s customers as a result of using RFID for quality checks focus mainly on increased reliability, transparency and improved service quality. As a result, customers will enjoy higher service quality for no additional costs.

The RFID technology uses devices attached to objects that transmit data wirelessly to a RFID receiver. It offers larger data storage capacity; read and write capability; and no line-of-sight requirement for both transponder and receiver – these are attributes that traditional bar-coding could not offer.

In addition to Australia, Hong Kong and Singapore, DHL Global Mail is planning to install the new technology in Japan in 2008.

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DHL in Sweden offers international parcels service to private customers

Posted by | Sep 24, 2007 | |

November sees the launch of DHL’s assault on a completely new area – the private market. Competitive prices combined with rapid delivery are designed to persuade Swedes to send their parcels with DHL. In the first phase, the new B2C service covers Sweden only. From next year, Swedes will be able to send their parcels all over the world via DHL.

Until now, DHL Express in Sweden has focused on the business-to-business market. But now the company is breaking new ground and taking on the private market. The recipe for success is based on a completely new business model.

Initially, the service will be available in 1,000 posting and collection centres in Sweden. Apart from signing a number of contracts with local dealers in various industries, DHL has also established a cooperative agreement with a nationwide franchise chain in the service sector. But this is just the beginning. Access to the so-called SERVICEPOINT for private individuals and for the existing 50,000 business customers will be exceptionally good. In future, it will be just as common to see a sign advertising SERVICEPOINT as a yellow and red DHL van.

The concept of SERVICEPOINT has been around for some time in places like Germany, Spain, the UK, Italy and the Benelux countries. As early as 2008, DHL expects to be able to offer Swedish customers shipments worldwide. There is great demand for the concept from existing customers and also from private individuals who need a quick and easy way to send parcels to relatives and friends all round the globe.

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ASTAR pilots to call a strike

Posted by | Sep 24, 2007 | |

After more than two years of contract talks, pilots for carrier ASTAR Air Cargo Inc. say they have authorized their union to call a strike.

The Air Line Pilots Association (ALPA), which represents the pilots, said 97 percent of its members voted to authorize the strike, which could take effect when the National Mediation Board releases both parties from talks.

The Wilmington-based carrier and the union have been working with mediators for 10 months, but still remain far apart on wage and compensation issues, ALPA said in a news release. Contract negotiations originally began in January 2005.

ASTAR, headquartered in Miami with a hub in Wilmington, is a cargo airline that counts DHL and the U.S. Postal Service among its customers.

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DHL expands Import Express Online service

Posted by | Sep 24, 2007 | |

DHL today announced that its Import Express Online service continues to increase its scope, now serving 95 countries worldwide, including the top 30 U.S. trade lanes. Import Express Online is a web-based tool that provides importers with full control over their import or third-party (country-to-country) shipments.

Import Express Online gives customers the ability to ship with ease, providing them with full visibility and control during the shipment process. With a few simple clicks online, the importer can specify all instructions for their shipment – including terms of sale, pickup schedule, service levels, and amount of insurance desired – eliminating the time and expense of filling out forms manually. All waybill numbers for tracking are easily accessible in the system during the entire shipment process, with automatic shipment status notifications sent via e-mail throughout the shipment lifecycle.

Since DHL Import Express Online was launched in Fall of 2006, usage has achieved double-digit growth rates as new and current DHL customers leverage DHL’s global reach and import expertise with a web interface that emphasizes superior customer service and ease of use.

Countries added in the last year since the Import Express Online launch include: Austria, Bosnia and Herzegovina, Canada, Czech Republic, Denmark, France, Finland, Italy, Kenya, Latvia, Morocco, Norway, Poland, South Africa, Spain, Sri Lanka and the United Kingdom.

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