Estimated market size for the UK-B2C market
Estimated market size for the UK-B2C market
Read MoreTag: DHL
DHL Packstations headed for nationwide coverage in Germany
DHL has announced plans to double its network of automated parcel drop-off and collection points for private customers in Germany and complete nationwide coverage by 2009.
The DPWN subsidiary said it will add another 1,500 machines to the existing 900 Packstations by the end of 2009. As a result, 90 pct of Germans will then be able to access one of the 2,400 Packstations within 10 minutes.
Customers can use Packstations to ship and collect parcels and packages 24 hours a day. In addition to the 13,500 retail outlets and 1,000 parcel mailboxes that will be available by 2008, the increased number of Packstations will give the parcel service of Deutsche Post World Net the densest web of parcel collection and mailing points in the German market by far.
The roughly 900 German Packstations are currently used by 700,000 registered customers, and the trend is still pointing upward. The offer has been embraced with particular enthusiasm by singles and working people as it allows them to dispatch and collect their parcels entirely independently of traditional home delivery and without having to pay heed to the opening times of retail outlets.
Already today, most Packstations allow customers to dispatch their EU-wide shipments without prior registration as the necessary parcel and package stamps are also available at the Packstation – for one euro less than at the retail outlet. In addition, the Packstation accepts C.O.D. parcels up to a value of 1,500 euros.
Read MoreDHL (UAE) gives more rewards to loyal customers with enhanced Altitude program
DHL customers using the company’s express services will now get more rewards with Altitude, the newly-enhanced customer loyalty program.
DHL UAE Marketing Manager Elliott Santon commented: With Altitude all our loyal customers will now be rewarded for every dirham they spend on DHL’s products and services. Previously, customers who registered under the program were rewarded on parcel shipments only. It will now be across the complete DHL product range.
Enrolling in the Altitude program is free upon opening an account with DHL. Altitude members can either redeem their points at any of the program rewarding partners like City Centre in Dubai, Sharjah and Ajman, or donate the equivalent amount to non-governmental organizations such as the World Wide Fund for Nature (WWF), Dubai Centre for Special Needs (DCSN) of Medicines Sans Frontiers (MSF).
DHL’s customer loyalty program was launched in 2003. Two years after it won the prestigious Gulf Marketing Review’s Loyalty Program of the Year award.
Read MoreParcels Losing Weight
It’s nearly two-thirds into 2007 and shippers are still trying to get a handle on how to handle dimensional rate pricing for parcel shipments.
UPS announced the plan late last year and rolled it out in January, granting some shippers waivers that have just ended. FedEx, DHL and even the U.S. Postal Service soon followed suit.
Dimensional pricing is likely to further fade the line between air express and ground parcel service. The new metric also could affect trucking operations and alter freight classification standards as the express and parcel carriers look to bring the disciplines of that side of the business into their growing less-than-truckload subsidiaries.
Whether they take a dim view of the changes or not, shippers are already adjusting their shipping patterns to pare down what could be large cost increases under older standards.
UPS contends dimensional costing offers shippers something they’ve clamored for – a simpler pricing method. Dim-weight pricing, the company says, more accurately reflects the true costs for handling and delivery.
Some industry analysts say the impact of the new pricing standard has yet to be fully felt.
Read MoreGulf Air ties up with DHL Express to introduce Global Incentive Agreement Program
Gulf Air, the airline with the largest network in the Middle East, has entered into a strategic global partnership with DHL Express, the global market leader of the international express and logistics industry.
The Global Incentive Agreement Program, introduced by Gulf Air, is designed to provide key global partners with incentives to boost its cargo traffic volumes on a yearly basis and facilitate its inclusion in the partner’s core carrier program. DHL Express, a long time supporter of the airline, is the first partner to be signed up to this incentive agreement.
The agreement provides partners to access permanent bookings (PBs), direct booking, regular interface with HDQ key account managers, specific service level commitments and service recovery plans including claims processing.
The agreement will be for a one year period and both companies look forward to a successful and enhanced relationship.
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