Tag: DHL

UPS has moved way beyond boxes

Posted by | Aug 22, 2007 | |

UPS ranks among the top freight haulers at Miami International Airport, the busiest international cargo airport in the country.

The company’s sprawling warehouse in Miami also stores goods from China to be shipped out as needed to Central America and beyond.

Over the past decade, UPS has been on a buying binge to expand “end-to-end” services to clients in Latin America.

It bought Miami-based carrier Challenge Air Cargo, acquiring key flight routes to the region. It bought a customs brokerage to help ease the flow of goods across borders. Plus, it bought an information technology parts and service business that sends technicians to fix computers and critical equipment at banks and other businesses in Latin America, drawing on parts that UPS ships and stores.

UPS now employs more than 5,000 people in its Latin American regional operations, including hundreds in Miami.

One fast-growing business segment is running warehouses and distribution for clients, using its high-tech systems.

Services now run the gamut from dispatching some 400 field engineers to fixing computers to financing its customers.

Through UPS Capital, the company helps clients with billing and collections. It even offers loans for companies to expand and trade more through UPS.

Analysts say UPS distinguishes itself from fellow delivery giants FedEx and DHL by its attention to detail and well-engineered processes: Driver manuals provide routes with fewer left-hand turns to save time at intersections. It is the only one to offer financing. And it is by far the most profitable, said analyst Jindel.

For the future, opportunities still abound. UPS aims to expand business within countries overseas, such as trucking between Chinese cities.

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Logistics providers increase focus on Mexico

Posted by | Aug 22, 2007 | |

Logistics providers are expanding their services in Mexico, possibly anticipating a renewed interest in sourcing products from Mexico. Or it might just be that the existing process for getting products across the border from Mexico to the U.S. is so difficult, shippers need more 3PL-type services in the regions.

At the same time, some supply chain experts are hinting that in the wake of the China sourcing scares and increasing logistics costs, Mexican suppliers may be seeing more business in the near future.

In either case, logistics providers are making clear efforts to step up their offerings around the U.S.-Mexico border. In July DHL introduced a new cross-border service based out of Harlingen, Texas, capable of handling triple the volume of its previous offering as well as heavier palletized freight and non-conveyable material to meet the growing logistics needs in the Rio Grande Valley and Northern Mexico regions.

Con-way Freight in mid-July acquired truckload carrier CFI, saying “combining CFI’s network, experience and expertise with Con-way Freight’s Mexico network and Menlo’s in-country and border-based logistics operations significantly improves the combined company’s presence and capabilities in Mexico.”

On Monday, Averitt Express opened a new supply chain solutions facility in Pharr/McAllen, Texas only four miles from the U.S./Mexico border. Because the new facility is so close to the border, Averitt can begin processing their customers’ freight and transloading goods for nationwide distribution faster than ever before.

Most recently, FedEx has expanded its FedEx Transborder Distribution service for cross-border trade between Mexico and the U.S. by opening new facilities in Ciudad Juarez, Mexico and El Paso, Texas to help facilitate the flow of goods.

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DHL Express extends DMS contract with HP

Posted by | Aug 22, 2007 | |

DHL Express Malaysia has signed a contract on Desktop Management Service (DMS) with Hewlett-Packard (M) Sdn Bhd (HP) for another three years, extending its previous five-year contract.

“The DMS provides for higher service levels that enable shorter and improved resolution times for all service tickets, which includes a higher key performance indicator (KPI) for first-call resolution,” said DHL Express national information services manager Patrick Khoo.

“One of the key successes we’ve seen over the years is that we’ve brought down the number of (service) tickets to about 40 pct of what it was in the previous year. That is a key improvement that shows that there is less downtime among the users,” said Khoo.
A continuous program, which included audits, reviews and technology implementation, would also be introduced to reduce service failures in the country, he added.

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DHL delivers help to earthquake victims in Peru

Posted by | Aug 21, 2007 | |

Deutsche Post World Net has joined the international relief effort to help victims of the earthquake disaster in Peru. The DHL Disaster Response Team (DRT) for the Americas region is supporting the National Civil Defense Institute at the Pisco Air Force Base with its logistics know-how. The city of Pisco, 250 kilometers south of Peru’s capital Lima, is located in the region that is severely affected by the earthquake. DHL in 2005 entered into a humanitarian partnership with OCHA, the U.N. Office for the Coordination of Humanitarian Affairs, to improve disaster response. Deutsche Post World Net Chief Executive Officer and Chairman Klaus Zumwinkel: “This is part of our corporate social responsibility program.”

The DRT Americas, based in South Florida, and DRT Asia Pacific, based in Singapore, were both set up last year. A third DRT for the region Middle East and Africa is planned for this year so that DHL will be able to offer its humanitarian support worldwide. The DRTs, whose services are provided, free of charge, each draw on a pool of about 80 DHL employees. Up to 15 DHL expert volunteers are on the scene at any one time.

In recent years, DHL and its employees have gained extensive experience in disaster relief management and are able to react quickly and in a professional manner to sudden natural disasters. The company has already used its transport and logistics skills as part of relief efforts launched after the tsunami disaster in the Indian Ocean, Hurricane Katrina in the Gulf Coast region and the earthquake in northern Pakistan. DHL for years has been active in the countries it does business in to live up to its social responsibility standards.

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DHL's USD 1.2 billion investment in U.S. operation boosts Middle East-USA trade lane

Posted by | Aug 21, 2007 | |

As part of its U.S. investments, DHL has modernized and expanded three super Hubs and six major Gateways, resulting in an increase in ground delivery capacity by 60 percent, reduced transit times and same day clearance of 99 percent of import shipments.

The newly upgraded service will benefit customers of DHL’s all-inclusive, door-to-door services for expediting trade between the two markets. With these services, shipments are handled by DHL from pick-up to delivery, with tracking details providing complete visibility of shipment progress. In addition, customers shipping from the UAE will now benefit from swifter transit times with an enhanced two day delivery to the U.S. and next day service to New York.

As part of its enhanced service DHL operates the largest network of in-house customs brokers to support clearance of all dutiable shipments, providing streamlined customs clearance, effective tracking of shipments, and reduction in transit times. With 99 percent of all shipments imported into the USA cleared the same day, DHL offers the fastest entry into the local U.S. network, regardless of the origin country.

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