Tag: DHL

DHL USA wins 'Vendor of the Year' award from Technicolor Cinema Distribution

Posted by | Apr 2, 2007 | |

DHL announced that Technicolor Cinema Distribution, one of the nation’s leading distributors of theatrical film prints, honored DHL with the Technicolor ‘Vendor of the Year’ award. At an awards ceremony, Technicolor recognized DHL’s nationwide US service excellence, and praised the contributions of DHL employees to the DHL/Technicolor partnership.

‘Vendor of the Year’
This is the third straight year in a row that Technicolor has presented DHL with the ‘Vendor of the Year’ award for its Same Day service. This year, DHL was recognized for achieving higher levels of service performance in 2006 than in any other year in the history of the partnership. The DHL team was also commended for exceeding goals and setting a new quality benchmark.

DHL Express manages the regular distribution of time critical film prints and marketing materials to theaters nationwide on behalf of Technicolor. DHL provides same-day delivery for time-sensitive domestic and international packages via ground transportation and next-flight-out service, as well as chartered aircraft services. When special circumstances require even more rapid delivery than next day, DHL Same Day service is engaged via an electronic link to provide expedited service on-demand. DHL Same Day also distributes film prints between theaters for Technicolor, expedites film shipments for special screenings, provides field warehousing in more than 30 cities around the country, and stores extra prints for Technicolor’s film distribution needs.

Technicolor measures DHL’s performance on the most stringent benchmarks in the transportation industry to prevent disruptions that could inevitably lead studios or theaters to delay or cancel movies to awaiting audiences. DHL service performance for combined express and same day deliveries for Technicolor Cinema Distribution was over 99% error-free for 2006.

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Royal Mail soars to victory in Courier Challenge 2006

Posted by | Apr 2, 2007 | |

Royal Mail topped the courier league for consistently delivering packages on time and at low cost, in a new ranking by Research International.

Rival courier services fell short against Royal Mail’s performance for its Special Delivery 9am and lunchtime guaranteed delivery services.

Early morning service costs averaged GBP 9.46 with Royal Mail, more than GBP 30 cheaper than competitor, TNT, at GBP 40.57. TNT came last for the morning service, leaving them trailing behind other couriers tested.

Royal Mail’s Special Delivery service was also cheapest among rivals for guaranteed next day delivery by lunchtime averaging at GBP 5.05, nearly GBP 23 less than its highest priced competitor.

The results illustrate Royal Mail’s winning combination in performance on promise at the lowest cost compared with its competitors. The five main national couriers were included in the independent study: Business Post, DHL, City Link, Royal Mail and TNT. A total of 2,479 test items were sent.

Test routes were selected to provide consistent transit times, as accepted by EU, Postcomm, DTI, IPC and Royal Mail.

Test items were prepared centrally for consistency too and reflected the most common business items sent by package type, size and weight. Items could not be identified as test items by the courier as senders placed items in each couriers own packaging.

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DHL Express Poland plans call centre in Lodz

Posted by | Apr 1, 2007 | |

DHL Express logistics and transport services provider has chosen Lodz as the location for its next investment. The company will launch a call centre creating 400 jobs. Recruitment will commence soon. By the end of the year, DHL wants to employ 160 people. It is presently renting a 1,500 sq m office. The centre is to service the Polish market, with 70 percent of employees engaged in that activity. It has taken the firm 18 months to decide on the location for its investment; Wroclaw was also in the running. DHL had previously chosen Lodz as the site for a terminal worth EUR4.5m, servicing up to 22,000 packages per day. The terminal employs 64 people and 76 dispatch riders. The firm also has sorting stations near Poznan, in Zabrze and in Warsaw.

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Border hikes costs, Canada Post says

Posted by | Mar 31, 2007 | |

I cannot agree with Mr. Bank’s assessment that Canada Post has ‘shockingly high postal rates and shipping fees.’

The Canadian parcel delivery market is in fact one of the most competitive in the world, and Canada Post fights for share against large and efficient multinationals such as UPS, FedEx, and DHL, as well as thousands of smaller regional and local players. As a result, Canadians have many practical shipping choices for different levels of service and price from competitors.

EBayers do complain that they cannot compete with United States Postal Service rates, as they compete with other U.S. sellers in a continental marketplace dominated by U.S. buyers. This false logic compares U.S. domestic rates with Canadian cross-border rates, which are naturally higher. Postal administrations and private couriers alike structure their processing and delivery networks on a national footprint. Crossing from one network to another duplicates costs, while customs clearance adds more still.

It is simply unrealistic to expect that a Canadian-based eBayer selling to a Californian, and therefore obliged to pay international shipping rates for fulfillment, would be on equal footing with an American eBayer offering a competing item and could fulfill using a domestic U.S. service. It is not uncommon to see prices for cross-border delivery, from any of the couriers serving the Canadian market, that are double or triple the price for similar service within Canada, or for domestic service within the United States.

Canada Post has a statutory mandate to operate on a financially self-sustaining basis and is prohibited by law from cross-subsidizing its parcel business with revenues from lettermail. Our parcel services are provided on a purely competitive basis and are priced accordingly.

Within this competitive context we have annual price increases, as do our competitors, necessary to cover rising costs. Mr. Banks is wrong to say that our prices have doubled on average over the last four years. Since his reference point is the U.S. market, it is surprising that Mr. Banks did not mention the impact of the Canadian-dollar exchange rate over this period, which clearly would have had a much greater impact on ecommerce and eBay Canada sales volumes in to the United States.

Canada Post has been actively encouraging the growth of ecommerce in Canada. Canada Post engaged in a strategic partnership with eBay in order to integrate shipping within the eBay/ PayPal online marketplace. Not only does this afford eBay sellers and buyers significant convenience and time savings, it also provides eBayers with savings of 8% to 9% on their shipping costs.

Louis O’Brien, president, parcels division, Canada Post Corp.

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DHL to open Express Center at Keio Plaza H

Posted by | Mar 30, 2007 | |

DHL, the world’s leading express and logistics company, will open a new package drop-off center, DHL Shinjuku Digital Oasis Keio Plaza Express Center, on April 1.

The result of a joint effort by DHL Express Japan and Digital Oasis Inc., a pioneer of “coin-operated business centers”, which provide convenient services for business travelers, this new Express Center is strategically located at Keio Plaza Hotel, a convenient location in the heart of Shinjuku Fukutoshin — an area with numerous businesses, boutiques and administrative facilities, including the Tokyo Metropolitan Government Tower. The Keio Plaza Express Center is a 5-minute walk from Shinjuku Station, making it easy for customers to drop off and pick up shipments on their way to work or while shopping. For these reasons, DHL Shinjuku Digital Oasis Keio Plaza is expected to meet the growing demand for convenient package and document mailing services.

With this latest facility, DHL Japan now has 59 bases nationwide where customers can bring in their parcels for shipment.

Please refer to the following page for an overview of the new Express Center.

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