Tag: DHL

DHL hub move to Leipzig underway

Posted by | Jan 30, 2006 | |

DHL has begun operating aircraft out of Leipzig in eastern Germany, two years before the airport becomes fully operational as its main European hub. Five aircraft have been switched from Berlin to the new facility, with five more due to call at Leipzig later this year to serve eastern Europe. DHL is investing EUR300m in Leipzig, which is expected to handle 2,000 tonnes of freight a day at maximum capacity. From 2008, 60-70 aircraft movements through Leipzig are expected every night. Peter Kruse, CEO of DHL said: “Not all [European] aircraft will need to go to Leipzig; our existing hub in Brussels will still be operational as a smaller gateway serving the Benelux.”

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DHL sees USD1.3 trillion Asia market

Posted by | Jan 26, 2006 | |

DHL expects the Asian freight market to grow by 83 percent to UD1.3 trillion by 2020 from USD700 billion now. Asia will continue to lead the world air cargo industry in average annual growth rates, with intra-Asian air cargo markets expanding 8.5 percent per year while express volume is expected to grow twice the rate of total worldwide air cargo, Yasmin Aladad Khan, senior vice president, Southeast Asia, DHL Express Asia Pacific, told reporters at the launch of the DHL Subang Gateway in Malaysia today.

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Czech Antimonopoly Office OKs DHL acquisition of PPL CZ

Posted by | Jan 23, 2006 | |

Czech Antimonopoly Office (UOHS) approved the acquisition of local parcel logistics company PPL CZ by DHL, the express and logistics unit of German postal service group Deutsche Post, it was reported on January 23, 2006. PPL CZ will remain the second largest express service provider in the country, after local postal services operator Ceska Posta, according to the competition watchdog.

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DHL Takes Initiative

Posted by | Jan 23, 2006 | |

DHL is making new efforts to recover express shippers the company lost because of a service debacle in the United States last year. DHL named industry veteran Hans Hickler, its executive vice president of business strategy, to lead what it called a “Customer Experience Initiative” aimed at boosting DHL’s relationships with customers. The company said Hickler, a former CEO of APL Logistics who joined DHL last year, will lead a dedicated executive team that will “evaluate and drive improvements to each customer touch point and all processes that impact the DHL customer experience.” That experience cost DHL some major customers last year when the consolidation of the carrier’s hub operations into the big Wilmington, Ohio, hub led to service failures.

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DHL names EVP for Customer Experience Initiative

Posted by | Jan 16, 2006 | |

DHL today announced the appointment of Hans Hickler, the company’s Executive Vice President of Business Strategy and Implementation, to lead DHL’s new Customer Experience Initiative, which is focused on ensuring a superior customer experience across all touch points. Hickler will lead a dedicated executive team within the areas of customer care and contact and e-commerce services to evaluate and drive improvement to each customer touch point and all processes that impact the DHL customer experience. “The DHL Customer Experience team is dedicated to assuring that our company is positioned to deliver the best possible customer experience for every DHL customer,” said Hickler. “We will go above and beyond to make sure that DHL employees, from managers to couriers to call center reps, are delivering on the promise of a superior customer experience in every interaction they have.”

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