UBS Airfreight Survey 04
Views on FedEx, DHL & UPS from traffic managers at US Fortune 500 companies
Executive Summary 3
— Investment Conclusions
P:LibraryUBS AirFreight Survey Dec04.pdf
Customer Relationships 7
— Established Relationships
— Product Usage
— Cross-Selling Success Rate
— Supply Chain and Logistics Relationships
Scorecard 12
— Reliability and Dependability
— Price
— Ease of Doing Business
— Value for Money
Topics of Interest 27
— Who is the Most Aggressive on Price?
— Likelihood of a Price War
— UPS Ground Market Share
— Effectiveness of DHL’s U.S. Ad Campaign
— DHL Service Quality Post-Airborne Acquisition
— DHL Share Post-Acquisition and 2005 Outlook
— Will DHL Be a Major Threat Beyond 2005
— What Does DHL Need to Do?
