Tag: Domestic

Committee approves Armenian postal service tariff regulations

Posted by | Dec 7, 2007 | |

The Public Services Regulatory Committee approved today the procedures of defining and reconsidering the tariffs of the universal services of the Armenian Postal Service. Armen Arshakyan, tariff policy department head of the committee said that universal services include the delivery of letters, boxes of up to 20 kg, press to the regions as well as delivery of special importance documents.

Hans Boun, director of the Armenian Postal Service, thanked the committee and assured that the document will be properly executed by the postal service. Robert Nazaryan, committee chairman, also expressed his hope that the regulations will act in favor of the customers who will feel the positive impact of the document in a year. The regulations will be effective as of January 1, 2008.

On November 30, 2006 the whole package of shares of the Armenian Postal Service was handed to HayPost Trans Management Ltd which belongs to Dutch Postfinance.

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Home Delivery Network Limited (HDNL) announces new chief executive

Posted by | Dec 6, 2007 | |

HDNL today announces the appointment of Brian Gaunt as Chief Executive Officer. He will take over in the New Year from Walter Blackwood, Managing Director, who will take on the role of Chairman. Brian Gaunt is currently UK Managing Director, Food and Consumer, at Christian Salvesen Plc, where he manages the provision of logistics services for a number of major UK retailers and is responsible for annual revenues of more than GBP 300 million and 6,000 colleagues spread over 45 sites.

Prior to joining Christian Salvesen, Brian Gaunt held a number of senior director level logistics and supply chain positions with various retailers including The Big Food Group plc and Asda-Walmart. Brian Gaunt will have overall responsibility for the strategy and performance of HDNL, at a time when the company has a substantial opportunity to grow in size and profitability. He brings a wealth of experience to ensuring that HDNL will continue to deliver a ‘best in class’ service proposition to existing and future clients. Under Walter Blackwood, HDNL was formed through the successful integration of Business Express and Reality Group, and in two years has built a reputation for high quality home delivery. He will continue to represent the business at an industry level, working with Brian Gaunt to build the brand reputation of the business. Brian Gaunt said: “I am delighted to be joining HDNL at this exciting time. Given that UK retail is increasingly transacted online and delivered directly to customers’ doorsteps, HDNL is well positioned to take advantage of a huge market opportunity. I look forward to leading the company through the next phase of its development”.

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Royal Mail Retail Compensation to Receive Overhaul

Posted by | Dec 6, 2007 | |

After a public consultation and a close look at Royal Mail’s compensation scheme, Postcomm is proposing changes to the way in which compensation claims are dealt with. The idea is to simplify the process and make it fairer.

Postcomm was concerned that there were inconsistencies in the way in which claims for retail customers were processed and with guidance from Postwatch, a new scheme is being proposed.

Retail customers should, say Postcomm, face less difficulty for claims where post has been lost, damaged or delayed with changes to:

– the processes for making a claim;
– the evidence required to support a claim; and
– the compensation payments themselves.

Nigel Stapleton, Chairman of Postcomm said: “Royal Mail’s compensation schemes for their retail customers have developed over many years and have become difficult for customers to understand. Recognising this, Postcomm has worked closely with Royal Mail and Postwatch to try and find ways to cut through the complexity and make sure mail customers have access to a clear, fair and user-friendly compensation system.”

“Postcomm is committed to remove prescriptive regulation where possible and the development of competition for the business of the largest mailers means we are proposing to do so by withdrawing the regulated bulk mail compensation scheme from April 2009 in favour of solutions based on individual customer need.

“While the overall volume of lost, damaged and delayed post is very small in the context of the total amount of mail carried by Royal Mail, every item is valued by customers and they should be properly compensated when there are such problems.”

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Postcomm proposals aim to simplify Royal Mail's compensation schemes

Posted by | Dec 6, 2007 | |

Royal Mail’s current schemes are inconsistent and difficult for customers to understand.
Proposals aimed at simplifying current schemes to make them easier to use.
Postcomm proposes to remove bulk mail from the compensation scheme in April 2009.

Postcomm, the independent regulator for postal services, has outlined proposed changes to Royal Mail’s compensation schemes for lost, damaged and delayed mail to make them fairer and more suited to customer needs.

The regulator has conducted a public consultation and worked closely with Royal Mail and Postwatch to address concerns about the complexity of Royal Mail’s current compensation schemes for retail customers and some inconsistency in how they are applied.

Following this review, Postcomm is proposing to remove bulk mail from a regulated compensation scheme for delay. Competition for bulk mail customers has developed to a point where the regulator is proposing that it is more appropriate to move towards a market driven option allowing the growth of schemes which reflect the differing needs of large mailers.

Royal Mail’s retail customers should face less difficulty in pursuing their claims because, for retail mail that has been lost, damaged or delayed, the proposals aim to simplify and align:
– the processes for making a claim;
– the evidence required to support a claim; and
– the compensation payments themselves.

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Postwatch: Inquiry into post office closures

Posted by | Dec 5, 2007 | |

The House of Commons Business & Enterprise Select Committee has just announced a new inquiry into early experiences of the Post Office’s ‘Network Change Programme’ for restructuring the sub-post office network. It will also look at the implications of the changes to the Crown post office network and the transfer of many such offices to retail outlets, such as branches of WH Smith.

The Trade & Industry Committee (which this Committee recently replaced) examined the Government’s proposed framework for a new round of post office closures in two reports earlier this year. These reports persuaded the Government to refine the access criteria and their application. The Committee will now look at how the process is being carried out in practice.

The Committee intends to focus on:

– experience of the local consultation process so far;
– the extent to which final decisions have taken local views into account;
– the nature of the proposed 500 ‘Outreach’ services and service quality;
– the role of Postwatch in the current Programme and in the future;
– how changes to the Crown post office network interact with sub-post office closures;
– the future of both Crown and sub-post office networks.

Postwatch will submit evidence to this inquiry and appear before the Committee.

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