Tag: Domestic

Royal Mail strikes

Royal Mail postal workers began the first of two 48-hour strikes on Thursday 4 October. The Communication Workers Union, which represents 130,000 members of staff at the UK’s main postal service, opposes modernization plans, which it claims will result in the loss of over 40,000 jobs, longer shifts and a paltry pay packet for their members, who are already treated like slaves, says CWU Deputy General Secretary Dave Ward. The second 48-hour strike started last Monday, with further stoppages expected by mail centre and airport staff early next week. The CWU says it will embark on a rolling programme of strikes from 15 October until the dispute is resolved. According to The Sunday Telegraph, although the immediate cost of the strikes to Royal Mail will be £50m-£60m, it could eventually cost the company up to £260m.

Since the liberalisation of the postal market in 2006, 17 other companies have started delivering post alongside Royal Mail. They have already taken 40 pct of the lucrative corporate mail market and have won Government contracts from the main postal service. Royal Mail claims the failure to restructure has also cost it a recent £8m deal with Amazon, the online retailer. According to Royal Mail Chairman Allan Leighton on a recent edition of Sky News, its rivals in the postal market are 40 pct more efficient; the Royal Mail has yet to move to fully automated letter sorting, for instance. John Hutton, the minister responsible for the Royal Mail, says that “there’s no future for the business if it’s locked into the perennial cycle of industrial action… It is going to lose market share.” Couriergram, the UK-wide telegraph service, has already taken a third more business since the strike started.

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Kiala enters Austrian B2C parcel market

The Belgian-based parcels operator Kiala has entered the Austrian B2C parcels market, intensifying competition for Austrian Post.

The company has built up a network of 290 parcel pick-up points in kiosks, shops, petrol stations and other retail outlets, and plans to add about 100 more by next spring, Kiala Austria managing director Michael Zakoucz told Austrian media.

Customers are informed by SMS, e-mail or phone that a parcel is ready for collection at a nearby “Kiala Point”. Transportation has been contracted out to Salzburg-based newspaper distribution company PGV Salzburg.

The operator’s first major customers in Austria are the mail order companies La Redoute and Klingel. Zakoucz said that Kiala is aiming to gain a market share of 13-15pct in 2008.

Kiala, which is currently active in Benelux and France and has a test operation in the UK, increased turnover by 21 pct to EUR 25 million in 2006 and handled some 10 million parcels. It claims a network of 4,700 Kiala Points in Europe.

The company, whose investors include funds linked to La Poste and TNT, has also recently appointed a country manager for Russia and a new manager for Spain.

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European Commission pleased with Royal Mail's efforts in preparing the U.K. for liberalisation of E.U.

Poor service and intermittent strikes continue to spur the company’s customers to patronise competitors such as TNT and U.K. Mail Ltd, as resistance to using alternatives to the Royal Mail erodes as the British market opens to competitors.

The anger among Royal Mail’s customers caused by the disruption should be good news for the likes of Deutsche Post that are eyeing the U.K. market post-liberalization in 2011.

Royal Mail customers have unsurprisingly looked elsewhere for postal services after four days of strike action this week and threats of more disruption to the Royal Mail’s postal service.

It’s 40 pct less productive than rivals such as Deutsche Post, down mainly to the strong labor union that prevents the automatization seen in rivals’ operations. The union’s also ensured that Royal Mail workers are paid 25 pct more than competitors’ too.

Management has a long way to go to get the company ready for full competition.

But as good as the strike may be in the long-term for Royal Mail’s competitors, in the short-term it’s bad for the U.K. economy.

Retail sales are one of the few remaining drivers of an increasingly fragile U.K. economy, after house prices have begun to fall, business confidence has dropped and the official outlook for GDP growth in the U.K. for 2008 has been cut by 50 basis points.
Retail sales over the Internet stand to be hit by the postal strike. That’s worrying because they comprise 15 pct of total sales, worth GBP4 billion in July, according to the Interactive Media in Retail Group.

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Commission gives public aid to finance La Poste pensions for civil servants

Acting under the EC Treaty rules on state aid, the European Commission has authorized the aid planned by France for the reform of the arrangements for financing the retirement pensions of civil servants working for La Poste. The authorization is subject to conditions to ensure that La Poste and its competitors are placed on an equal footing as regards social security contributions and tax.

In the light of important commitments given by the French authorities, the Commission has concluded that the social security contributions and tax paid by La Poste would now be equivalent to what is borne by the postal operator’s competitors.

Under a 1990 law, La Poste was to finance in full the pensions paid by the State to its civil servants by way of a repayment to the State of the amounts paid out. This method of financing was a departure from the ordinary arrangement. Unlike an ordinary employer in a pay-as-you-go system, La Poste did not pay the levy that releases employers from any additional commitment for retirement pensions, but it had to ensure that the pension scheme for its civil servants was in balance.

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Industry demands Govt intervention on postal dispute

The direct marketing industry is urging the Government to ‘sort out the postal strike now’, following a flood of calls from DMA (UK) members – clients, agencies and suppliers – who fear their businesses will suffer irrevocable damage.

The dispute started in June, but the latest back-to-back strike could see the postal system out of action for up to three weeks.

DMA director of media channel development Robert Keitch says: “We need high level input. The Government, as the single shareholder, must sort this out now. It’s not just the direct mail industry that is suffering. Many companies rely on Royal Mail to handle their invoicing – businesses simply aren’t getting paid.

His concerns are echoed by Williams Lea strategic solutions consultant for mail Justin Rabett, who comments: “Not only is Royal Mail causing short term damage to an already troubled organisation, but its current actions will cause longer term consequences in terms of mail consumption across Great Britain. As it stands, Royal Mail’s position as a pre-eminent supplier of mail distribution in the UK is under serious threat. The latest strike is simply providing more ammunition to its critics who have questioned its ability to deliver on its universal service obligations.

The move follows Prime Minister Gordon Brown’s comments that the rolling industrial action is ‘unacceptable’.

Talks between Royal Mail, the TUC and the Communications Workers Union are said to be progressing, although a deal to avert the next wave of action has yet to be struck.

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