Tag: Domestic

Business Post integrates its mail

Posted by | Sep 21, 2007 | |

Express Parcels and Mail is to become the brand name for Business Post’s express parcels and mail service. Previously the name only covered the group’s thriving postal business, but the decision has been taken to merge its parcels service under the UK Mail umbrella, as part of its integration strategy. Chief executive Guy Buswell is quick to explain that the firm is not dropping its parcels business: “Mail can mean anything these days. We think we can do better in parcels by changing…

Head of group marketing Nigel Proctor explains that the change links in with the company’s integration strategy, but without substantial cost: “We’re a private organization – the money has to be invested in the customer,” he says, adding that the group also wanted to “seize the opportunity” to remove the FedEx logo embossed on Business Post vehicles – a hangover from the FedEx contract Business Post lost after the US parcels giant purchased ANC late last year. “We don’t want to start the confusion [that it’s a rebranding]. The change is more around the integration,” Proctor says.

Subtle changes already in place, including single invoices and group tender processes, are helping the group to present a more integrated front, he adds. Business Post is also looking to relaunch the group website next month. But Proctor adds that while the intention is to “appear more joined up to the customer; it is going to be a long exercise”. The next step is to look more closely at group operations, he adds.

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FedEx Freight Opens Addition to Support Growth

Posted by | Sep 21, 2007 | |

FedEx Freight East Inc. of Harrison held a grand opening Friday for its USD 12 million, 90,000-SF North Tower addition.

Gov. Mike Beebe, state and local officials and community leaders attended the opening of the expansion, which brings the existing facility to 303,645 SF.

Larry Miller, president and CEO of FedEx Freight, said the expansion would provide work areas for up to 500 employees as the company grows over the next few years.

When FedEx bought American Freightways Inc. from founder Sheridan Garrison in 2001, there were approximately 900 employees at the Harrison facility. Today there are more than 1,450 employees.

“The expansion of our facility in Harrison will provide the room we need as we continue our role as a leading provider of less-than-truckload services in the United States,” said Miller.

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TNT Express opens largest German branch in Hamburg

Posted by | Sep 21, 2007 | |

TNT Express opened its EUR 19 million new Hamburg branch which is its largest location in Germany and designed as a “reference model” for the whole company.

The depot was officially opened on Friday, September 21 by Thomas Kraus, managing director TNT Express Germany, and Senator Axel Gedaschko, from Hamburg city council’s development authority. Some 400 customers and guests attended the event.

Constructed in just six months, the new building at Hamburg-Allermöhe comprises a 5,184 sqm sorting hall and 2,970 sqm of office space, and lies on a 26,000 sqm plot of land. It has 99 truck docking doors. Some 200 employees including sales staff work at the site which is strategically located close to the A1/A25 motorway junction south of Hamburg.

The U-shaped building can easily be extended by adding 1,200 sqm to each of the two side-arms and covering over the interior courtyard. Environmental aspects were taken into account, with the roof covered with plants to generate a good micro-climate and maximize use of rainwater.

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Royal Mail bosses to axe 2,000 jobs

Posted by | Sep 21, 2007 | |

Royal Mail is to axe two huge sorting offices with the loss of more than 2,000 jobs.
Management started briefing staff at the Oxford and Reading mail centers on the radical changes last night.
The GBP 20million shake-up will be seen as hugely controversial as the plan has not been agreed with union leaders.
A senior CWU source said: “This is another example of management driving through unagreed changes and running down the service.” The Reading and Gloucester sites were on an original hit list drawn up by management but a big campaign to save the latter appears to have worked.
Bosses now want to transfer work from Oxford and Reading to a hi-tech mail centre at Swindon by 2009.
Royal Mail claims the changes will help it compete.

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Customers like doing business with Swiss Post

Posted by | Sep 21, 2007 | |

The scores for private and business customers either rose slightly or stabilized at the previous year’s already high level in all Group units. This was the result of the annual survey of Swiss Post’s customers. Swiss Post continues to attach great importance to customer-focused products and services and adapts them to the changing needs of business and the public. It is also expanding its range of products and services for business customers: for instance the new Strategic Customers & Solutions Group unit will commence operations on 1 October. This unit will comprise various subsidiaries and departments of Swiss Post and group their innovative strengths to create new customer solutions.

The results of this ninth survey were positive. The overall index for Swiss Post as a whole and for both private and business customers remained at a high level of 79 out of 100 points. Swiss Post is satisfied with these scores. Swiss Post best meets expectations in terms of support and advice. Customers are also very satisfied with access to postal services and with the company’s nationwide presence. The score in this area increased significantly.

The figures for private customers, who account for around 15 percent of Swiss Post’s sales, are still high. PostFinance, PostBus and Philately maintained their good scores or even improved them slightly, while there was a significant increase in the score for post offices to a new record high (see table at end of the document). Swiss Post has greatly improved its customer focus and has adapted to changing customer needs with innovative products. The Swiss therefore enjoy purchasing services from Swiss Post.

For the first year in which all logistics services were offered from a single source PostLogistics received an excellent score of 79 points. In 2007 – compared with the previous year – the level of satisfaction among business customers at PostMail rose substantially. Swiss Post is pleased with the continued improvement in business customer sastisfaction, as the letters market is due to be opened up further to competition in the next few years, in accordance with the Federal Council’s plans. Small and medium-sized enterprises (SMEs) are also more satisfied with the services of the post offices. The increase in both areas was significant in statistical terms.

Around 10,000 business and 20,000 private customers from the various units of Swiss Post took part in the survey, which was conducted between April and July 2007. The results were evaluated by the independent institute Trustmark.

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