Tag: Domestic

India: Postal dept liable to pay for late delivery

Posted by | Sep 17, 2007 | |

The postal department is liable to compensate a consumer for not delivering a consignment within the stipulated time as assured under it Speed Post service, the Delhi Consumer Commission has held.

Rejecting the department’s plea that the Indian Post Office Act gives it immunity from paying compensation for any delay in delivering articles, the Commission, presided over by Justice J D Kapoor, said it was liable for any “deficiency in service or negligence”.

“The immunity under the law of any office or of any government authority has nothing to do with the concept of compensation to a consumer due to the negligence of the opposite party (post offices) in not maintaining the standard of service,” Justice Kapoor said.

Allowing the appeal of complainant Yatendra Sharma, the Commission observed in a recent order that the department could be saddled with liability for non-delivery of postal articles within the stipulated time under its special Speed Post scheme.

“Whenever any consumer avails service like Speed Post or courier and if there is any shortcoming or inadequacy in the manner of performance, the service provider can be held guilty for deficiency in service,” it said.

The Commission’s ruling came in response to an appeal by Sharma, a resident of Sahibabad in Uttar Pradesh, who sought compensation for the delay in delivering a consignment, sent through Speed Post to Singapore in 2002.

A consumer forum had quashed his complaint on the ground that the postal department was immune under a statute from paying any compensation on this ground.

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Deutsche Post World Net appoints new CFO

Posted by | Sep 14, 2007 | |

Effective October 1st, John Allan (59) will assume responsibility as Chief Financial Officer (CFO) based in Bonn, the headquarters of Deutsche Post World Net (DPWN). Allan is already a member of the Deutsche Post World Net Executive Management Board and responsible for Logistics, based in Bracknell/London. In future, he will also take over the Global Business Services (GBS), the Group’s Shared Services such as IT, Procurement, Real Estate, or Legal Services.

Frank Appel (46) will take over Allan’s current position as Head of the Logistics division in Bracknell, effective October 1st. Appel ran the DHL Logistics business prior to the Exel-acquisition and is currently on the Executive Management Board in charge of Global Business Services (GBS), Mail International and Global Customer Solutions (GCS). While Allan takes over GBS after Appel successfully established these Shared Services functions, the latter will keep his responsibility as Head of GCS, the unit which manages the relationships with Deutsche Post World Net’s top 100 customers. Appel will also continue to run Mail International, Corporate Regulatory Management as well as the “First Choice”-program, which is Deutsche Post World Net’s quality and customer service improvement initiative.

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CityMail Sweden Plans Expansion

Posted by | Sep 13, 2007 | |

Mats Forbesberg, CEO, CityMail said the company plans to expand its network to ten additional cities including Uppsala, Västerås, Eskilstuna and parts of Tierp by April 2008.

The postal operator plans to increase its service to 60 pct of businesses and households in these areas within the next two to three years, and anticipates creation of 500 new jobs as a result of new business. Forbesberg said reasons for the growth include higher demands from its customers. CityMail currently has a market share of up to 40 pct in larger cities.

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Teplice becomes next city in DHL and PPL's new terminal and distribution network

Posted by | Sep 13, 2007 | |

DHL has opened another major distribution terminal in the Czech Republic with its partner PPL CZ, this time in Krupka near Teplice. The centre, which joins terminals in Plzen and Ceské Budejovice, will act as a hub for the distribution of shipments in the Ústí nad Labem and Liberec regions and parts of Central Bohemia. The construction of terminals forms part of a large project to integrate the DHL and PPL CZ terminal and distribution networks in the Czech Republic. The project will cost almost one billion Czech crowns.

The integration comes in response to ever growing shipment volumes and the need to constantly raise customer service standards. The goal is to create a network of ten main terminals over the coming three years. These terminals will form the backbone of a modern distribution system.

“The opening of the Teplice terminal will significantly help us to expand our capacity and allow us to raise service standards across all our products. Given the hub’s strategic position we also plan to leverage its great location and upgrade our transport links not only with our western neighbours, but worldwide, as DHL is building a new intercontinental hub in Leipzig, Germany,” adds Radek Odstrcil, DHL Express Operations Manager for the Czech Republic.

More terminals are to open in future years in Hradec Králové, Ostrava, Olomouc and Prague. DHL and PPL CZ expect the project to boost their competitiveness by streamlining shipment distribution. The range of products and services offered to customers will expand, and facilities will be modernised.

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