Tag: Domestic

Royal Mail misses all its targets

Royal Mail failed to meet any of its delivery targets in the nine months from April to December last year. Postwatch, the consumers’ group, condemned the result, saying that 300 million first-class letters arrived late in this period. Failure to reach all 13 service targets set by the postal regulator could mean fines for Consignia.

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Nine out of ten first class letters arrive next day says Royal Mail

More than nine out of ten First Class letters are arriving the day after posting for the second three months in succession. Royal Mail is delivering a substantially better performance compared to a year ago but still has work to do in under-performing parts of the country if the year end target of 92.1% is to be met, Consignia said today. The latest quality of service report covering the final three months of 2001 showed that 90.4% of First Class letters arrived the day after posting. This was a 0.3 percentage point below the quarterly performance for July to September – but it is much better than the 87.0% result in the October to December period in 2000.

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