Country sheet: Belgium – Main developments in the postal sector (2006-2008)
Country sheet: Belgium – Main developments in the postal sector (2006-2008)
Read MoreTag: Domestic
Country sheet: Bulgaria – Main developments in the postal sector (2006-2008)
Country sheet: Bulgaria – Main developments in the postal sector (2006-2008)
Read MoreBrief country report: Australia – Main developments in the postal sector (2006-2008)
Brief country report: Australia – Main developments in the postal sector (2006-
2008)
Brief country report: Japan- Main developments in the postal sector (2006-2008)
Brief country report: Japan- Main developments in the postal sector (2006-2008)
Read MoreUK postal operators complaint handling regulations
Postcomm has announced new complaint handling regulations which will come into effect on 1 October 2008 and apply to UK licenced postal operators. The new regulations follow consultations in January and July 2008 on complaint handling standards. October also marks the abolition of Postwatch, the industry watchdog and the new regulations are aimed at sharpening up complaint handling procedures within the industry
Under the Consumers, Estate Agents and Redress Act, Postcomm has a statutory duty to make regulations on complaint handling standards that would apply to licensed operators.
The regulations only apply to those licensed operators who are providing services for which a licence is required. Licensed postal operators who only offer access services (for which they do not actually require a licence) do not have to comply with the regulations but can voluntarily choose to abide by the regulations.
Read MorePost & Parcel Magazine
Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.