The postal sector in the information society – Paul DONOHOE – Universal Postal Union
The postal sector in the information society – Paul DONOHOE – Universal Postal Union
Read MoreTag: E-Commerce
Annual Online Customer Engagement Survey
Annual Online Customer Engagement Survey
This cScape-sponsored Customer Engage¬ment Report, is based on the findings of a survey carried out in October and November 2006.More than 800 respondents, all internet and / or customer experience professionals, both ‘client-side’ and from agencies, completed the survey which contained questions about customer experience meas¬urement, methods of customer engagement and barriers to effective delivery.
Read MoreInternet takes over as catalogues slow down
The UK’s GBP37bn (EUR53bn) home delivery sector grew by just 3.2% in 2005, little more than half 2004’s growth rate of 5.6%, according to Verdict Research.
A slide in sales at traditional mail operators and consumer reluctance to make big-ticket furniture purchases was behind the slowdown, the researcher said.
“While sales via the internet and TV shopping channels made impressive strides, they have not been enough to prevent a sharp drop in growth in the UKs home delivery market overall, said Nick Gladding of Verdict. Mail order home delivery sales are down GBP585m (EUR842m) on 2002 levels while door-to-door channel sales growth levels have plummeted from 10% in 2004 to just 1.2% in 2005.” Internet sales, however, increased by 28.9% last year, and for the first time more than half of all home delivery shoppers placed orders online.
Read MoreOn line sales to top USD 200 Billion this year
On line sales to top USD 200 Billion this year
Read MoreU.S. air exports, domestic ground parcel set records in 2005
U.S. air exports, domestic ground parcel set records in 2005
Read MorePost & Parcel Magazine
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