Pitfalls abound for the new Poste Italiane
Until recently the Italian postal service, Poste Italiane, epitomized all that was awry with the country’s public services: bloated payrolls, poor service by rude clerks and a culture that shunned innovation while prizing the status quo regardless of how inept it made the company at delivering mail.
Following a six-year modernization push ‹ including building a retail banking operation from scratch ‹ Poste Italiane has reversed five decades of losses. It is on track to report its fifth straight profitable year, recently paid its first dividend and may soon be partially privatized in an initial public offering.
Some of its moves, including into banking, have been replicated elsewhere in Europe, notably in Germany and France, illustrating how the most clunky of government-owned companies can be turned into competitive businesses.
But potential pitfalls abound, some of them unique to Italy, like a nascent consolidation in the Italian banking sector. Others are shared across the Continent, like too many small branches and the EU-mandated opening of postal services to full competition in 2009.
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