Tag: Europe

IP Telephony in TNT Express Poland

Posted by | Oct 25, 2006 | |

TNT Express Poland, branch of one of the world’s leading business to business express delivery company, has implemented the IP telephony system.

The IP telephony system covers all offices in Poland, making up a total near 500 users. The system implemented by TNT Express Poland is a response to a corporate program designed to unify customer service standards. Poland is the first country where TNT has addressed the challenge of implementing a project with such a high level of distribution.

– This pioneering solution allows the company to capture actual flexibility in phone call management. We have fulfilled the crucial factor to further territorial expansion of TNT Express Poland – says Robert Mianowski, General Manager TNT Express Poland.

This unification of telecommunications system entails a number of benefits also for the TNT clients, including reduced call centre waiting times. If the number dialed is busy or the client makes a call outside working hours, the system automatically searches for an available agent in other branches. This is of crucial importance in many situations, including accumulated calls from clients in one branch. The possibility to monitor the service in real time and to make immediate changes in configuration allows eliminating problems and consistently improving the quality of services provided.

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Austrian Post in exclusive talks to buy German firm trans-o-flex

Posted by | Oct 25, 2006 | |

Austrian Post announced today that it is in exclusive negotiations to buy German express firm trans-o-flex, its European parcels cooperation partner. The stock exchange listed Austrian postal operator said it was in talks with the company’s current owners, the private equity funds of Odewald & Compagnie and the Alpha Group. No further information was released. Austrian Post and trans-o-flex agreed a wide-ranging cooperation deal at the end of 2005 following earlier speculation that the postal operator wanted to buy the expanding German specialist logistics company.

Under the cooperation agreement, Post Austria joined the trans-o-flex Eurodis network, providing parcel delivery services in Austria and various south-eastern European countries where it has subsidiaries. In return, Trans-o-flex distributes the Austrian post office’s parcels in Germany. The Eurodis network covers about 20 European countries through a range of partnership agreements.

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Unchanged prices for Deutsche Post domestic mail

Posted by | Oct 24, 2006 | |

Deutsche Post, the German postal service operator, is planning unchanged prices for inland letter post in 2007, in most cases. Applications for pricing are reported by the company to have been submitted to the German networks regulator, and postage is not due to be increased in the regulated section of mail delivery.

Price increases are reported to be planned for deliveries abroad, but the company has indicated that it does not plan to make full use of its scope to raise the price by 0.2 per cent altogether. Deutsche Post expects the regulator to reach a decision within two weeks.

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Deutsche Post reports progress in restructuring of logistics

Posted by | Oct 24, 2006 | |

Deutsche Post, the German postal operator, is reported to be showing progress with the development of its logistics division within subsidiary DHL and with the integration of the UK logistics service provider Exel. Integration is expected to be completed by the end of March 2007, according to a press source citing management.

The group’s logistics division is expected to show turnover well above 18bn euros at the end of the current year, discounting land transport, while ebit is expected to amount to a minimum of 700m euros. Last year, turnover reached 7.9bn euros, ebit 315m euros. By the end of the year, Deutsche Post logistics director John Allan will aim to complete the transfer of the group’s European overland transport from its express division to its logistics arm. It is estimated that this will bring the logistics division additional turnover of around 4bn euros. DHL recently won a contract worth turnover of 2.3bn euros to supply the UK National Health Service, and, following resistance among staff to the privatisation plan, business is reported now to be running smoothly.

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