Royal Mail 'is keeping secret way of avoiding junk post'
The Royal Mail is failing to give customers sufficient information on how to avoid receiving its junk mail deliveries, a consumer watchdog said yesterday.
The accusation follows the suspension of Roger Annies, a postman who told people on his round how they could stop receiving unsolicited letters and fliers.
“It should not be difficult for customers to opt out,” a spokesman for Postwatch said. “They have the choice. At the moment it is a little prohibitive.”
Royal Mail makes large profits from delivering fliers and letters addressed to “The Householder” or “The Occupier” and, although it says it offers all customers the opportunity to choose not to receive such mailshots, which are known as Door to Door items, the service is not publicised.
Postwatch said that the Door to Door opt-out service had changed its address several times and that customers still had to write a letter to make sure that their wishes were carried out, even after they had called a special number.
The service is also not advertised anywhere and no details could be found during a search of the company’s website.
Royal Mail said that the business mail sent through the Door to Door system was vital for the group’s ability to compete with its rivals.
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