Tag: Europe

Royal Mail’s service quality last year was the best on record, and was ahead of its targets for the vast majority of the mail, according to preliminary figures published today. 94.1% of First Class letters were delivered the working day after posting, compared to a target for the service of 93%. 98.8% of Second Class letters arrived within three days, compared to a target of 98.5%. Chief Executive Adam Crozier said, “These are fantastic results – they are the best ever, they are ahead of targets, and they show a sustained period of record performance stretching back to the summer of 2004. These levels of performance show that Royal Mail is determined to compete for business by offering customers the very best service at a value for money price. Rivals will find our standards difficult to match. Royal Mail’s postmen and women have done a first class job.”

Postal workers will be balloted for nationwide strikes unless a row over pay is resolved by next month, union leaders warned today. The Communication Workers Union gave Royal Mail a deadline for making progress on a dispute which has flared after the company decided to impose a 2.9% wage rise on postal workers.
In a letter to CWU members today, the union said it was “totally opposed” to the Royal Mail’s behaviour. Industrial relations have suffered in recent weeks after the union accused Royal Mail of trying to disrupt a ballot it was holding on future strategies covering pay, working conditions and pensions. The leadership has tabled a motion to next week’s annual conference of the CWU in Bournemouth urging the Royal Mail to reopen negotiations and to allow postal workers to have a vote on a final settlement.