UK watchdog in pledge over postal services
The landmark opening of the UK’s GBP6.5bn postal services market to full competition on January 1 will take five years to have its full impact, the postal regulator has said. But Nigel Stapleton, chairman of Postcomm, stressed the “pace of change” should be faster than the liberalisation of the UK telecoms and energy markets. In an interview with the Financial Times, Mr Stapleton vowed that Postcomm would use its full range of powers including prosecutions to ensure that liberalisation is not accompanied by a collapse in basic service standards. He cited the deregulation of directory enquiries in 2003, which triggered concerns about new entrants to the market giving out the wrong phone numbers, as a cautionary example of the need to protect market integrity. “As far as we’re concerned, a major issue in how successful competition will be is if we can maintain customer confidence,” Mr Stapleton said.
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