ANALYSIS: Stapleton stands firm over postal wrangles
Recent weeks have seen bitter complaints levelled at Postcomm by Royal Mail, Postwatch and direct marketers alike. So chairman Nigel Stapleton has a tough job trying to find some middle ground. Sebastian Burford reports
By anyone’s standards, Postcomm chairman Nigel Stapleton has had a turbulent few weeks. After squaring up to discontented direct marketers at the recent pricing in proportion (PIP) summit (PM last week), this week began with accusations from Postwatch. The postal watchdog claimed the regulator’s tardy introduction of a liberalised market has skewered Royal Mail’s performance targets and amounted to deliberate “misleading”.
The week ends with Stapleton in a war of words over Postcomm’s call for a domestic price freeze until 2010, which Royal Mail’s chairman Allan Leighton has called a “blueprint for the service’s inexorable decline”. Meanwhile, the dust has yet to settle on Royal Mail’s non-payment of compensation for missing the performance targets from the last Postcomm review.
When Stapleton took over the Postcomm chair from Graham Corbett in November 2003, could he have predicted such a rough ride?
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