. From 14 to 6 streamlining the number of sorting centres
. Introducing standards and technology
. Delivering reliability to meet service targets and increase customer satisfaction
. Positioning for success in an increasingly competitive marketplace: automation as the foundation
. Identifying key trends and developments in retail sales
. Supporting all postal transactions through technology: cutting costs and complexity
. Creating focus to increase sales: counter sales as part of an integrated customer approach
. Lessons learned: an express case study
. ITs role in supporting the changing needs of customers
. Levelling processing runtimes to distribute the work load more efficiently
. What are the wider implications of this technology? Promotions, pricing and online sales
. Achieving continued effectiveness without the capital cost of IT
. Where can outsourcing deliver value?
. Ensure flexibility in approach and determining service level agreements
. Simplifying the management of the outsourcing partnership
. Managing the workforce transfer successfully
. Supporting the PPOs of the new members states in meeting the challanges of the acquis communicautaire
. The importance of ensuring organistion understands the new philosophy
. Creating a foundation for future business growth
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