Consultation paper on postal services standards
The Malta Communications Authority, as the independent regulator of the postal sector in Malta, yesterday published a consultation paper on the quality of service standards to be met by Maltapost plc. Joseph Tabone, MCA chairman, said: “Efficient and cost effective postal services are an essential element of the infrastructure needed by businesses and individuals alike. The quality of service targets set for Maltapost must reflect what customers want and what Maltapost can achieve by focusing its efforts on meeting the ever rising customer requirements”. The consultation process will specifically target the standards to be met by Maltapost as the designated universal service provider.
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