BA tightens express after discarding the loose
Nigel Baty, general manager of BA’s Special Handling unit has been involved with the Heathrow operation for 12 years. Having spent three years at Gatwick he was moved back to BA’s stand alone Heathrow facility, last August, where he has rung in the changes.
“There have been a lot of initiatives put in place to make sure the products are brought back from the aircraft in time. Since last August, our productivity has increased by 20%,” says Baty.
