Tag: Europe

Kesko and Itella to expand their E-Commerce cooperation

Posted by | Sep 23, 2008 | |

Kesko and Itella have made an extensive cooperation agreement for developing electronic business operations. The aim is to use the service packages offered by Itella to help Kesko’s divisions launch their online trade projects. The agreement now signed will first be leveraged in Kesko’s home technology and sports trade. The new cooperation agreement is a further step in the long-established cooperation between Kesko and Itella.

Electronic customer communication and related services are developed intensively in the trading sector. The availability of Internet services is highlighted in the service offer of the K-Group stores. Kesko has designated the development of electronic customer communication as one of its strategic projects. The online retail services for customers produced by Kesko’s divisions are part of this project. Itella’s e-commerce service package is unique as it covers services for both information and material flows.

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Massive lay-offs planned at Polish Post

Posted by | Sep 22, 2008 | |

Poland’s state-owned postal service intends to make up to 15,000 redundancies in an attempt to cut costs.
The biggest cuts are to be made in the company’s extensive administration – clerical workers, accountants, inspectors and mail sorters in big cities are facing the cut. So are some of the employees of small post offices in towns and villages.

In October, the head of the Polish Post is to present a reconstruction and modernization scheme. At least eight sorting facilities are to be fully automated. It is also possible that the Polish Post will introduce a programme allowing for electronically monitoring the whereabouts of parcels and letters next year.

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TNT captures 'can do' mentality in new strap line

Posted by | Sep 22, 2008 | |

TNT launched it new global strap line ‘sure we can’ capturing its ‘can do’-mentality. Furthermore, TNT launched its new Express and Group websites which are the first touch points that will carry the new strap line. Over the next several months TNT will start to apply ‘sure we can’ to all its vehicles, such as the trucks and planes, as well as to communication materials and campaigns.
TNT website has also been given a complete makeover including both the Group site as well as the Express country sites. These sites have all been updated to improve the intuitiveness, relevance and accessibility for visitors and to refresh the look and branding in line with TNT’s new ‘sure we can’ strap line.
For all of the sites an innovative site structure was implemented which is expected to increase the accessibility and usability substantially. The enhanced navigation and content is also expected to deliver an improved customer experience and further encourage customers to use its full range of convenient business tools including tracking and self service shipping tools such as myTNT. Several new applications were added to TNT’s Group site such as videos featuring Peter Bakker explaining topics such as ‘sure we can’, TNT’s strategy and Planet Me. The search functionality of the TNT websites has improved by means of advanced search functionalities and an improved general archive. The renewed websites aim to be best in class in terms of accessibility and usability and to stay fully web standards compliant.

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DHL launches intra-European airfreight solution

Posted by | Sep 22, 2008 | |

DHL Global Forwarding (DGF), the air and ocean freight business of Deutsche Post World Net announced its intra-European, overnight transport solution for the life sciences industry.

Called “Airfreight Plus for the Life Sciences Industry”, the service combines the speed of express with the individual care of a freight forwarder, providing day-definite, door-to-door delivery of heavyweight goods across 32 European countries. For DGF’s life sciences industry customers, this means not only late cut-off times and next-day service, but also temperature-controlled facilities, minimal tarmac times and dedicated handling of shipments by trained life sciences staff.

Transportation of +2°C to +8°C goods includes door-to-door freight management with LifeConEx, DGF’s joint venture company specializing in the management of temperature-controlled life sciences industry goods. This service is optionally available for ambient shipments as well (+2°C to +25°C).

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Catalogues are a hit with ‘Tech Generation’ of younger shoppers (UK)

Posted by | Sep 22, 2008 | |

Almost two thirds of young consumers use a catalogue to shop, new Royal Mail research revealed.

Royal Mail’s Home Shopping Tracker Study 2008 revealed that 54 per cent of all adults use catalogues, either for buying directly or helping them with online or in store purchases. But for the 16 to 34-year-old age group this figure is even greater at 62 per cent – demonstrating that the ‘tech generation’ of young shoppers is embracing catalogues in the greatest numbers.

The annual study also revealed that the 37 per cent of shoppers who consulted a catalogue before making purchases online in the past year spent 13 per cent more than those who did not. Online shoppers spent GBP 1,502 on average but the figure rose to GBP 1,694 for those who used catalogues first.

The research also revealed:
• 62 per cent of consumers now shop from home – the highest ever recorded level, representing a 35 per cent growth since 2005
• Online shopping grew by 13 per cent in the last year with 44 per cent of adults now shopping via the web
• 98 per cent of consumers are highly satisfied with online shopping, with convenience being the key driver for 69 per cent, ahead of price, which was singled out by 33 per cent of online shoppers
• 71 per cent of home shoppers and over half (56 per cent) of non home shoppers like to receive catalogues, most preferring to get them through the post
• One in three non home shoppers browse a catalogue for at least one store purchase
• 75 per cent of home shoppers keep catalogues as a reference source for prices, browsing and ideas – and two fifths keep catalogues for over four months
• 85 per cent of home shoppers say that they recycle their catalogues

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