DHL wins GBP 3.6 million British Home Stores contract (UK)
DHL Exel Supply Chain announced a new GBP 3.6 million (4.5 million euro) contract over three years to provide logistics e-fulfilment warehousing services for Bhs throughout the UK. This contract is an addition to DHL’s existing business with the major high street retailer and will involve handling over 150,000 customer orders each year.
DHL is to deliver a range of services to Bhs including: processing customer orders; processing customer returns; value added services and customer helpdesk services. The company will handle a variety of products for Bhs including clothing, gifts, home and lighting products
This additional contract was awarded to DHL after a competitive tender process. DHL’s capability will support growth of the online ordering business, reduce operating costs and improve service levels.
Bhs currently also uses DHL Global Forwarding for outbound freight logistics services and DHL Express for 24 and 48 hour parcel delivery services.
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