Tag: Europe

Figures released today by Royal Mail confirm that, as previously announced, industrial action last year damaged services for postal customers. However the 2007-08 Quality of Service report also shows that the large majority of mail, including all bulk business mail, was performing at target or above target levels as the financial year ended in March 2008.

Ninian Wilson, Royal Mail’s Operations Director, said, “The immediate objective for everyone working in the business is to deliver further improvements in Quality of Service to customers and restore the record levels seen before last year’s dispute.”

92.2 pct of First Class letters were delivered the working day after posting in the final Quarter of the year, compared to 79.3 pct in the third Quarter and 78.4 pct in the second Quarter, when industrial action first disrupted services. The dispute meant the full year First Class performance fell below target at 85.2 pct.

Post Office Ltd today announced decisions on the future of Post Office® branches across Bristol and Somerset following a six week public consultation which ended on 9 April. Post Office® services will be provided through a network of branches, which supports the national accessibility criteria introduced by the Government and ensures that over 99% of Bristol and Somerset’s population will either see no change to their existing branch or will remain within one mile (by road distance) of an alternative branch.

The plan confirmed today means that 62 branches will close in Bristol and Somerset with the first closures scheduled to take place in late June 2008. These branches were detailed in the Area Plan proposal published on 26 February 2008.

Post Office branches at Bear Flat, Lower Weston and West End originally proposed for closure will remain open, following a review of the issues raised during consultation. Details of any branches proposed for closure in place of those that are to remain open will be announced shortly. The new proposal would be subject to a period of public consultation.

The replacement of seven branches by outreach solutions was also confirmed today.

During the six week local public consultation, Post Office Ltd received around 3800 responses and attended 18 meetings with customers and their representatives to understand their concerns. All information provided by customers formed part of the final decision regarding each affected branch.