Tag: Europe

CitySprint announces Axa courier purchase

Posted by | Oct 15, 2007 | |

CitySprint has announced that it has agreed to acquire rival Axa Courier Express.

The deal will see the UK’s largest privately owned same day Courier network discontinue the Axa Courier Express name and brand.

CitySprint, which already owns a seven per cent share of Britain’s same day courier market, claims that the purchase will help to strengthen its position in the sector.

Michael Blanchard, CitySprint regional manager, commented: “Axa represents one of a small number of well-established SameDay courier companies in the Heathrow area.

“Its business model fits very comfortably with CitySprint’s, as it operates with a highly focused customer service ethos.”

Axa currently offers a range of same day courier services to companies in and around the Heathrow area.

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DHL launches modern customer service centre in Poland

Posted by | Oct 15, 2007 | |

DHL EXPRESS (Poland) is building the country’s largest customer service center in Lódz, which will provide domestic parcel service. The value of the investment amounts to around EUR 5 million. The contact centre, with 150 employees, is an innovative solution providing complex customer services ranging from taking orders to allocating certain courier routes.

The DHL contact centre is a part of a new model of customer services recently acquired by the company, using innovative technological solutions. It is based on centralizing, integrating and automating the process of receiving orders, including within existing communication channels between the company and customers. Lódz contact centre will be the preferred and dominant contact channel, with more than 80 pct of the total orders submitted and realizing complex customer services in Poland.

‘The new contact centre lets us improve the process of servicing our customers, right up to efficiently centralizing and fully managing processes. Simplifying customer services at the Lódz customer service centre is unique amongst logistics companies in Poland,’ said Tomasz Buras, President of DHL Express (Poland)’s management board.

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DHL launches Student Express service

Posted by | Oct 15, 2007 | |

DHL has introduced DHL Student Express, an affordable international delivery service designed exclusively for students going abroad for education.

DHL Student Express assures students of speedy and reliable deliveries when sending documents and parcels such as time-sensitive school applications and personal belongings to their new schools and residences.

Additionally, they can benefit by savings of up to 70 pct on excess baggage for deliveries to popular education destinations like Australia and the UK.

DHL Student Express offers up to 15 pct off prevailing published rates when sending parcels via Jumbo or Jumbo Junior or Express Pallet, and up to 20% off on document shipment rates.

Other benefits include 24/7 customer service, free pick-up, free packaging materials, pro-active delivery notification, multiple shipment tracking options, and a destination network of more than 220 countries.

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Deutsche Post CEO Zumwinkel Confirms 2007 Ebit Guidance

Posted by | Oct 15, 2007 | |

German mail and logistics company Deutsche Post AG at the weekend confirmed its 2007 guidance for earnings before interest and taxes, or Ebit, and despite the uncertain U.S. economy, still sees an increase possible this year.
Chief Executive Klaus Zumwinkel, who was visiting Moscow at the weekend, said he can confirm the outlook now the third quarter has ended; Ebit for 2007 is planned to reach EUR3.6 billion from EUR3.5 billion a year earlier.
Zumwinkel reiterated that it is possible the company will increase its guidance. This was mentioned earlier in the year after the Bonn-based, DAX company delivered its half-year results.
Deutsche Post’s unit Express, like its peers United Parcel Services Inc. (UPS) and FedEX Corp. (FDX) faces a weak U.S. market, said the CEO.
The CEO also confirmed this year’s guidance for the company’s business segments. Express will reach an Ebit of at least EUR400 million, while logistics could reach operating profit of around EUR900 million.
The medium-term goal for the business in the Americas has not been lowered, and Deutsche Post still plans to reach break-even by the end of 2009 in the Americas, he said.
In 2003, Deutsche Post acquired U.S. Express postal service Airborne. After this takeover, the company incurred losses that are valued in the three-digit million euro range. The company said it would break-even on two occasions, but is still to do so.
The CEO has replied to criticism surrounding the losses by saying it is inevitable for a conglomerate with international customers, like Deutsche Post, to do business in the U.S.

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New appointment looks to the future

Posted by | Oct 15, 2007 | |

PalletFORCE has appointed Alan Cooke to the new position of Network Solutions Director.

Alan will have responsibility for looking at how PalletFORCE’s current models can be improved, and also will be charged with developing innovative new ways of working as the Network looks to diversify in the future. Alan brings seventeen years of experience in the logistics industry, having worked with both logistics companies and end users. He joins PalletFORCE from T-Mobile, where as International Logistics Manager he looked after the distribution and warehousing needs of twelve European countries. Previous employers include Christian Salvesen, Exel Logistics, Kuehne and Nagel, and Tesco.

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