Tag: Europe

Benchmark your online retail strategy

Posted by | Jun 14, 2007 | |

Free for retailers to attend – A one day conference from The Retail Bulletin – Marriot Grosvenor Square 10th September 2007.

This information-packed event will focus on six key areas to help you develop or benchmark your current online strategy including retailer case studies, legal briefings which will focus on online brand protection and the latest DDA regulations.

Insights into the shopper habits of your customers, how to retain them as loyal customers and not just transient ones, Shopping online can reveal useful habit trails from your customers browsing patterns but how can you make the most of the data and use it accurately for effective marketing

Effective search engine optimisation and search marketing. A recent Forrester Research report shows that at least 81% of Internet consumers are finding products via search engines. And a recent study revealed that, due to a lack of optimisation only 7% of all websites are on the search engines’ respective radars. So a large number of companies attempting to sell online are missing out. Is your site one of them?

Avoid fraud:Card not present (CNP) fraud is a threat all e-Commerce sites face. CNP fraud cost the UK, GBP 212.6 million in 2006, a 16 per cent rise compared to 2005 according to report by the UK Payments Association. Hear strategies on how to protect your business against this growing threat.

Add to basket – Convert your surfers into buyers. Many online shoppers fail to complete their transaction at the checkout stages. How to make the whole shopping experience seamless. How to avoid negative user generated content and its subsequent damage to your brand.

Delivery and fulfillment – A seamless shopping experience can fail here for the customer, sales and promotions can cause ‘flash crowds’ overloading your supply chain structure. Hear real case studies on how to improve your delivery and fulfilment strategy.

Customer service online. A recent report highlighted that some customers can wait up to two weeks for a response via email regarding problems or queries. But systems are available to stop this. You will hear from a retailer who has improved customer service dramatically and as a result generated more sales.

The afternoon sessions will also focus on the legal issues around protecting your brands online, ensuring your site complies with the latest Disability Discrimination Act regulations. You will have the opportunity to discuss legal issues with leading experts from leading law firms.

Retail Bulletin Conferences are free to attend for retailers only. Places are limited. There will be a small exhibition area of specially selected companies with products and services relevant to the agenda.

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Deutsche Post downgraded to 'A'; outlook stable

Posted by | Jun 13, 2007 | |

Fitch Ratings said it has downgraded Deutsche Post AG’s issuer default and senior unsecured ratings to ‘A’ from ‘A+’, following which the outlook on the rating is now ‘stable’.

The short-term issuer default rating was affirmed at ‘F1’, Fitch said.

The ratings agency said the downgrade reflects the delays in Deutsche Post’s profit improvement and debt reduction. However, Fitch also said the fundamental business of the group is doing well, albeit with localised problems in France and the US express division which is the main area of concern. Many of the group’s activities have leading market positions, Fitch added.

The US operation’s improvement is expected to be slow with break-even targeted for 2009, Fitch said. The express operations in Europe, Asia, and the smaller emerging market portion are showing greater than double-digit operating profit margins, it added.

The ratings of Deutsche Post do not take into account the performance of Deutsche Postbank, Fitch said.

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TNT job cuts necessary, says advice group

Posted by | Jun 13, 2007 | |

The planned reorganization and job cutting at post company TNT is necessary, and extra steps may be needed in future if costs continue to rise, according to an independent report by the Boston Consulting Group.

Postal workers unions asked Boston Consulting to examine whether serious job cuts announced by the company earlier this year were unavoidable.

TNT plans to cut its workforce by 7,000 by 2010, but has said that figure could rise to 11,000 if the unions won’t agree to a pay freeze and cuts in secondary benefits.

The company is facing increasing competition from firms that pay workers for each item they deliver, rather than a traditional salary with pension rights.

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DHL Exel chooses Paragon Software Systems

Posted by | Jun 13, 2007 | |

DHL Exel has adopted Paragon Software Systems’ routing and scheduling software for use on its BP forecourt and convenience stores contract. Previously, DHL Exel operated a system of fixed routes to deliver chilled and ambient goods to 300 BP stores throughout England from its Lutterworth, Leics depot, supported by outbases at Bellshill and the Golden Fleece Services at Junction 42 of the M6.

Paragon’s software has allowed DHL Exel to adopt a more flexible, automated approach, reducing its 61 routes to between 47 and 53 per day. Transport manager Lee Sylvester says: “Savings have been both immediate and substantial, with a significant reduction in fleet usage, manpower and fuel – impacting positively on our carbon footprint.”

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La Poste Real Estate: New managing director

Posted by | Jun 13, 2007 | |

Philippe Lazare, Executive vice-president of La Poste, managing director of La Poste National Scale and Territorial development (“Grand Public et du Développement Territorial”) and chairman of La Poste Real Estate (“Poste Immo”), named Cristian Cleret as managing director of La Poste Real Estate (Poste Immo) from september 2007.

Poste Immo is a subsidiary company of La Poste group, dedicated to the real state business. Poste Immo was formed in 2005, when La Poste conceded 3,877 properties (buildings, offices and factorings) to this company. La Poste had registered till that moment a total of 4,577 properties.

In the practice, Post Immo allows La Poste to recuperate the VAT (Value Added Tax) of the real estate investments.

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